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Polaris EPIC 8642 iQ robotic cleaner
Broke down after 3 weeks and now been in the shop for a month and can get anyone to help me
Business response:
We are so sorry you've had such a frustrating experience, Nathan. Please email us directly at customerfeedback@fluidra.com and let us know which repair shop you're working with, and confirm your address. We will work to find a swift solution. All the best, Your Polaris Team
Cleans very well, picking up sand and grass better than machines I had previously. Also it is is better than pie prior machines at going up the walls to clean them. The feature that has it climb in order to be taken out of the pool is great.
Business response:
Thank you for your detailed and positive review, Ethan! We appreciate you and hope you enjoy your pool time. Cheers, Your Polaris Team
After 30 days cleaner would not work on floor/wall setting.
Business response:
We are sorry your cleaner isn't working properly, Guy. We understand your frustration and want to help. Please take your cleaner to a nearby warranty station for a diagnostic review. They will be able to help with any troubleshooting or replacement needed. You can find a local station using our dealer locator - https://locator.fluidrausa.com/en All the best, Your Polaris Team
It cleans good but when you remove the cleaner from the pool, all of the debris comes out the back and goes back in the pools when lifting it out of the pool.
Business response:
Thanks for choosing the Polaris EPIC 8642 iQ robotic cleaner, Jennifer! Your trust and satisfaction are our top priorities. Please check that the cleaner cover is completely latching when you close it. If you have any issue with it not latching closed, please let us know at (800) 822-7933 so we can assist you. All the best, Your Polaris Team
- While the interior filter basket is easier to remove, my prior sweep (Pentair SE Warrior) was much better at collecting finer dirt and debris. The filter basket is not as good - The EPIC runs a 2 hour cycle but fails to clean the entire pool. It tends to repetitively clean certain areas, while missing other spots completely - The Epic does not climb the wall and scrub the water line as well as the Pentair SE Warrior. The epic creeps up to the water line and then immediately goes back down - Overall, considering the cost,... read more
Business response:
We are sorry to hear your EPIC cleaner isn't living up to your expectations, John. We appreciate your feedback and will consider your comments for future product developments. We would be happy to send you a fine filter canister to help with the finer debris in your pool. Please respond to this email and include your address and date of purchase so we can look up your account and order the fine filter canister. All the best, Your Polaris Team
I'm not sure if it's a Zodiac Pool Systems problem or a Polaris Pool problem, however, before you buy this pool cleaner, or any Polaris pool cleaner, I suggest you contact Polaris and ask how long a warranty repair takes. Also ask the dealer how long it takes to repair a Polaris. I took my Epic 8642 IQ, purchased 10/21/2023, to the Baton Rouge, LA, dealer for warranty repair on 8/4/2023 because lights are out on the power supply. I’ve called the dealer twice and have visited asking for status. The dealer says they are wai... read more
Business response:
We are so sorry you've had such a frustrating experience, Richard. We want to help! Please respond to this email and include your address and date of purchase so we can look up your account and history. We will work to find a swift solution. All the best, Your Polaris Team
Great design and cleans all aspects of the pool. Issue is it will not stay connected to a wireless network and iAqua. Looses connection after four hours. There is no way to schedule cleaning or complete task remotely. Needs to be constantly rebooted and no assistance from Polaris. Customer Service sends you to a long virtual wait line to wait to talk to someone without resolution.
Business response:
We are so sorry you're having connectivity issues, Andrew. It sounds like the WiFi is not reaching the control box where it is located. We recommend trying a WiFi extender or something similar to see if it makes a difference. If you continue to have issues, please respond to this email and we will continue to work to find a solution. Thank you, Your Polaris Team
From my experience with Polaris pool sweep products I will not give a real review until after one year of use. It’s only been in use about 3-4 hours. I’m not happy with my last $1,000 Polaris pool sweep that we purchased in 2020. It spent months in the shop and finally Flurida sent us a replacement. That one lasted one year exactly! It fell apart in the pool. Dan from Flurida customer service said there’s no way this is a manufacturing problem. He blamed us and would do nothing to help replace it. So within 2 years, we sp... read more
Business response:
Hi Cindy, We appreciate you sharing your experience with us. We are sorry to hear that you had issues with the replacement cleaner we sent. Our warranty covers products based on the original date of purchase, so your replacement cleaner was under your 2020 original purchase date. We hope you find your EPIC 8642 iQ performs well in your pool. If you need assistance in the future, please call us at (800) 822-7933. We value you as a customer and hope you feel satisfied with your new purchase. All the best, Your Polaris T... read more
It fails to pick up leaves or any debris, does pick up fine sand, I still have to clean pool after running cleaner 3 or 4 times. Very disappointed for the money I spent.
Business response:
Hi Randy, We are sorry to hear your EPIC isn’t picking up leaves or debris and understand your frustration. Please call our technical support team so we can understand your situation better and provide you with assistance. You can reach us at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris EPIC 8642 iQ robotic cleaner
How is Polaris EPIC 8642 iQ robotic cleaner rated?
Polaris EPIC 8642 iQ robotic cleaner has a 4.5 star rating with 219 reviews.
When is Polaris EPIC 8642 iQ robotic cleaner open?
Polaris EPIC 8642 iQ robotic cleaner is closed now. It will open tomorrow at 9:00 a.m.