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Polaris EPIC 8642 iQ robotic cleaner
Excellent- cleans the pool extremely well
Business response:
Thank you for your wonderful review, Josemaria! We’re thrilled to hear your EPIC 8642 iQ is performing so well. Enjoy your clean pool! All the best, Your Polaris Team
Does a good job, except in the corners. The cord tangles regardless of the swivel connection. The remote control is slow to respond. Other than that, I'm happy with it.
Business response:
Thank you for taking the time to leave a review, Daniel! We’re happy to hear your cleaner is performing well, but we’re sorry to hear it’s not cleaning the corners and the cable is tangling. One thing that might help is to untangle the twisted cord and lay the cable in the sun to loosen any tangling memory. This will also help with optimal pool coverage, allowing the cleaner to move more freely without a tangled cable. If you need further assistance, please call our technical support team at (800) 822-7933. Happy swimmi... read more
I feel like the product is cheaply made. The stand isn’t study and wants to topple over. The actual cleaning is good but having to take it in and out of the pool is cumbersome. Tried to save some money by not buying a Dolphin again. Lesson learned.
Business response:
Hi Chess, Thank you so much for your feedback on your Polaris EPIC 8642 iQ robotic cleaner! Comments from users like you help guide our future product developments, and we appreciate hearing from you. As a general tip for all robotic cleaners, we recommend removing it from the pool after each cycle. Rinsing the cleaner with fresh water, as well as emptying the debris canister after each cycle, are good maintenance practices for the cleaner to help ensure a long life cycle. If we can help with anything specific, please giv... read more
The unit worked for 3 days, then quit. I spent a lot of money to have the thing only work for 3 days.
Business response:
Hi Allen, We are sorry for your poor experience with this cleaner. Product quality and customer satisfaction are top priorities to us. We recommend taking your cleaner to your Polaris dealer to diagnose the issue and to process any warranty claims on your behalf. If we can assist further, please let us know at (800) 822-7933; our product specialists are happy to help. All the best, Your Polaris Team
Connecting to wifi was easy. I love the connectivity to my phone. Operating via app is very nice. Issues are, it will not climb the walls of my in ground pool. App settings are for floor/wall and it starts up the wall then falls back to the floor. Also, the lift option does the same thing. I have our pool service company looking into the issue and possibly replacing components but at this time, it only cleans the floor. We have steps and a sun deck that it will not clean as well. So far, I'm disappointed with the cost and wh... read more
Business response:
Hi Gregory, Thank you so much for your feedback on your Polaris EPIC 8642 iQ robotic cleaner! We have some tips that may help with the wall climbing; check these: 1. The filter canister is full or dirty. Clean the filter canister, see "Cleaning the Filter Canister" in the manual, found online here: 2. The sides of the pool are slippery or slimy. Although the water seems clear, microscopic algae, invisible to the human eye, are present in the pool. As a result, the pool sides become slippery and prevent the cleaner from c... read more
The unit is slow and takes much longer to complete the pool cleaning than our previous unit. Times out after 2 1/2 hours and needs to be restarted to complete the cleaning task.
Business response:
Thanks for choosing the Polaris EPIC 8642 iQ robotic cleaner, Joseph! Your trust and satisfaction are our top priorities. You are correct that the Floor, Wall, Waterline cleaning cycle is 2.5 hours, and yes, you may simply restart the cycle if your pool is not sufficiently clean at the end of a cycle. If we can assist with your new cleaner, please let us know at (800) 822-7933. Our product specialists are happy to help. Happy swimming! Your Polaris Team
Very disappointed because the cord gets tangled even though it comes with the swivel! This was one of the reasons I chose this cleaner
Business response:
Thank you for taking the time to leave a review, Ron. We're so sorry your cord is getting tangled. We have a few tips to help with cord tangling: - Verify the floating cable enters the water near the middle of the pool length. Spread the floating cable evenly throughout the pool, ensuring it is free from kinks and coils. - Ensure the cable is not too tightly wrapped or coiled when storing. - If the problem persists, lay the cable straight in the sun to relax it and remove kinks. If you've already tried these tips and sti... read more
Not impressed, app sux, cleaner is sub par, only a 2 year warranty and the cable goes bad just weeks out of warranty. This machine isn't cheap and to be unreliable, CS left a bad taste in my mouth. Over $500 for a replacement cord..WTH The swivel is a poor design, C'mon Polaris do better.
Business response:
We are sorry you've had such a negative experience, Dave. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase so we can look up your account history and better understand the situation. All the best, Your Polaris Team
I’m disappointed that it doesn’t do steps or the sit out areas
Business response:
Thank you for your review, Lee! We are sorry your cleaner isn’t taking care of your steps. Robotic cleaners have a difficult time with steps and benches, as they cannot distinguish between the top of the pool and other surfaces. We recommend regular brushing of the steps, and once the debris is dislodged, the cleaner can remove it from the bottom or sides of the pool. If you need further assistance, please contact our technical support team at (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris EPIC 8642 iQ robotic cleaner
How is Polaris EPIC 8642 iQ robotic cleaner rated?
Polaris EPIC 8642 iQ robotic cleaner has a 4.6 star rating with 283 reviews.
When is Polaris EPIC 8642 iQ robotic cleaner open?
Polaris EPIC 8642 iQ robotic cleaner is closed now. It will open tomorrow at 9:00 a.m.