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Polaris MAXX Suction Pool Cleaner
I really wanted to like this robot, but it hasn't worked for us since day 1. The wheels are supposed to turn 10 times every minute, and ours will not do this. It does not clean our pool and sadly, we may have to return, if something isn't helped.
Business response:
We are so sorry your new cleaner isn't working properly, Katie, and we want to help! We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0671300.pdf?rev=976c0e9951f2415ebf1605dcab556c0a?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Did not have enough suction. I believe it had noting to due with Polaris unit. We have roof solar panel heating and it take a lot of water intake to push water to second story.
Business response:
We are sorry your cleaner doesn't have enough suction, Harold. Please call our technical support team at (800) 822-7933 so we can help troubleshoot. All the best, Your Polaris Team
Barely moved, would not go to the shallow end , got stuck on the grate at the bottom and on the sides
Business response:
We're sorry your cleaner isn't performing as expected, Tony. We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0671300.pdf?rev=976c0e9951f2415ebf1605dcab556c0a?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Could not get the unit to work. The connector that was given did not fit into skimmer. Tried holding in and also tried various combinations of connectors. After struggling with this thing for over an hour, packed it back up and returned it
Business response:
We apologize that you experienced difficulty with the setup, Mitch. If there is anything we can do to help, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Great just what I needed
Business response:
Thank you for your 5-star review, Olen! We're glad you're happy with your MAXX. Cheers, Your Polaris Team
Luv they way it works
Business response:
Thank you for your 5-star review, Olen! Wishing you the perfect swim. Cheers, Your Polaris Team
The vacuum is not going around the entire perimeter of the pool and is not climbing the walls of the pool.
Business response:
We're sorry your cleaner isn't performing as expected, Sandy. Please call our support team at (800) 822-7933 so we can help troubleshoot. All the best, Your Polaris Team
I love the product but I never received my rebate.
Business response:
We're glad you're happy with your MAXX, Zulma! Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Happy swimming! Your Polaris Team
Machine has to be constantly manually re-directed as it often continues to rotate in only one spot. Tracts have to be manually turned on a regular basis since they frequently get stuck or refuse to move the machine. Regret the purchase. Have now gone back to using my old dependable unit which is over 7 years old, but continues to deliver without all the issues the polaris unit has.
Business response:
We're sorry your cleaner is having some issues, Joseph. We want to help! We recommend removing the debris inlet adapter to widen the port on the bottom of the cleaner. This should allow large debris to pass through and prevent the cleaner from getting stuck. We hope this helps, but please call our support team if you need further assistance. We can be reached at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,845 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open at 9:00 a.m.