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Polaris MAXX Suction Pool Cleaner
Only issue is it doesn’t climb the walls as advertised only goes up snotty 18 inches
Business response:
Thank you for your post Scott. We suggest that you also share your concerns with the local pool retailer where you purchased your MAXX cleaner. If you need to reach out to use directly, you may email ProductSupport@fluidra.com or call (800) 822-7933 during operating hours.
This pool vacuum is fantastic. I've spent the last 5 years fighting with my previous vacuum, trying to figure out why it wouldn't move effectively. Complete rebuild, adjusting pressure, cleaning/replacing pool filters, complete frustration. I bought the MAXX, tossed it in the pool, and wow - it went to work. And it looks cool!!!
Business response:
We're thrilled to hear the MAXX went straight to work for you, Phillip and you enjoyed that "wow" moment! Thanks, from your Polaris Team
It does what it’s supposed to. A little finicky trying to get it adjusted pressure wise but once I got that right it works well.
Business response:
We are glad to hear it works well once adjusted. Thank you for sharing your experience, Jordan and we hope you will discuss your finicky issues with the folks at Leslie's so they can share tips for troubleshooting. From your Polaris Team
Had it for one week and stop working took it back to Leslie’s pool were I bought it . Has been there for 5 days sitting with no one taking a look at it. This machine was a disappointment I am requesting a refund.
Business response:
Hi Melissa, Our apologies that your Leslie's store is busy. If you get your MAXX back, we have a tip that may help: We recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. Typically, this helps with any issue. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 We hope this helps, but if you need further assistance, please call our technical support team at (800) 822-7933. All th... read more
I am extremely disappointed with the Polaris MAXX side suction pool cleaner. My primary reason for purchasing this unit was its advertised wall-climbing capability, but in my Pebble Tec pool it simply will not climb the walls at all. I have spent considerable time troubleshooting and adjusting the system. I increased my pump speed multiple times — up to 3000 RPM — and adjusted the suction settings to provide more dedicated flow to the cleaner, but nothing has helped. I can visibly see the tracks turning, yet the cleaner bare... read more
Business response:
Hi John, We are sorry to hear your cleaner isn’t performing consistently and want to help. We recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. Typically, this helps with any issue. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 We hope this helps, but if you need further assistance, please call our technical support team at (800) 822-7933. Sincerely, Your Polaris Team
The cleaner is average nothing special. The hose will spin off sometimes and you will need to buy weights to anchor the hose down if you want a top leaf cleaner robot
Business response:
Thanks for choosing the Polaris MAXX Suction Pool Cleaner, David! Your trust and satisfaction are our top priorities. The hose should not be disconnecting from the cleaner. Please contact us at (800) 822-7933 or visit your Polaris dealer for assistance. All the best, Your Polaris Team
Works good but it’s been weeks still waiting for rebate. This survey is the first I’ve heard from anyone
Business response:
Hi Craig, please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can complete the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Happy swimming! Your Polaris Team
I live in Florida and the maxx suction cleaner is constantly stuck with what I would consider normal debris. In the last week I had to pull the unit and clear it out multiple times.
Business response:
Thank you for your review, Michael. We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0671300.pdf?rev=976c0e9951f2415ebf1605dcab556c0a?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Ok I went in knew what I wanted and bought still haven’t seen my rebate so I might not recommend you to anyone
Business response:
Thank you for your review, Ramon. Due to a high volume of requests, our current rebate processing time is approximately 60 to 90 days. We sincerely apologize for any inconvenience this may cause and appreciate your patience. For a status update, you can complete the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,845 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open at 9:00 a.m.