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Polaris TR36P Pressure Cleaner
About this business
I love the automation, and it seems to lift debris off the bottom, but it is too soon to say anything else.
Business response:
Hi Marlys, Thank you for sharing your experience with the Polaris TR36P. We hope you continue to love this cleaner for years to come! If you need anything, please call (800) 822-7933 for support. You can also find resources at Polarispool.com here: https://www.polarispool.com/en/products/pressure/polaris-tr36p Happy Swimming! Polaris
The Cleaner helps when it works but I have to keep helping it. It gets stucked in a corner like the stairs so I have to help it unstucked. The hose keeps getting unhooked, so I have to keep on hooking it up. This Cleaner can be improved by whoever invented it or whoever made it.
Business response:
Thank you for taking the time to leave a review, Mark! We're sorry your cleaner is getting stuck. Please refer to page 12 in the owner's manual for some troubleshooting tips for when your cleaner gets stuck - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0570700.pdf?rev=9cf313dcd423450080744046e156d95e?force=1 If you have any questions, please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
Every joint leaks takes me longer to hook it up than it does for me to vacuum it myself
Business response:
We are sorry you're having some issues and want to help, Mark. Please contact our technical support team at (800) 822-7933 so we can help troubleshoot and get your cleaner working optimally. All the best, Your Polaris Team
The backwash was fauly and had to be replaced. It now works but hangs up upon itself. It might be because of the cold weather. It doesn't compare with my previous Polaris.
Business response:
We are sorry you're not having a great experience with your cleaner, Ralph. We want to help! Please call our technical support team so we can troubleshoot and get your cleaner working optimally. We can be reached at (800) 822-7933. All the best, Your Polaris Team
unit is consistently not working :-(
Business response:
We are sorry your cleaner is having issues, James. We recommend taking your cleaner to a nearby service center for a diagnostic review. You can find a local center using our dealer locator: https://locator.fluidrausa.com/en Please call our support team at (800) 822-7933 if you need additional assistance or have questions. All the best, Your Polaris Team
After less than one season it only cleans the deep end. Have to physically move to low end for any cleaning.
Business response:
We are sorry your cleaner isn't performing properly, David. We recommend taking your cleaner to a local warranty center for a diagnostic review. They will be able to help with any repair or replacement required. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en Thank you, Your Polaris Team
Gets stuck all the time. Cordless cleaners are better
Business response:
We are sorry to hear your cleaner is getting stuck, Carlos. To prevent the cleaner from getting stuck, check the following: 1) Verify proper flow by counting the wheel revolutions per minute (RPMs). 2) Ensure the Back-up Valve is cycling on and off about every three minutes. 3) Adjust the Thrust Jet to change the directional path of the cleaner. If you've already tried these tips and continue to need help, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
Backup valve was faulty and had to be replaced after 1 week; tube float became waterlogged after 2 weeks and had to be replaced. The unit was overpriced and it under-performed; neither are good findings.
Business response:
We are very sorry you've had issues with the backup valve and float so soon after purchase, Thomas. We can understand how this would be frustrating and we're glad you were able to get replacements. Please email us at customerfeedback@fluidra.com if you have any future issues so we can take care of you immediately. We want you to have a working cleaner that you're satisfied with. All the best, Your Polaris Team
I had a Polaris 280 for years and found it to be more productive than this new model. The new one has several times stopped working because of something caught in the wheels or the bag popping off. Not happy so far with this purchase.
Business response:
We are sorry to hear your cleaner isn't performing as expected, Patricia. If you need to make some adjustments or need assistance, please call our technical support team at (800) 822-7933 so we can help troubleshoot. Thank you, Your Polaris Team
Frequently asked questions about Polaris TR36P Pressure Cleaner
How is Polaris TR36P Pressure Cleaner rated?
Polaris TR36P Pressure Cleaner has a 4.1 star rating with 57 reviews.
When is Polaris TR36P Pressure Cleaner open?
Polaris TR36P Pressure Cleaner is closed now. It will open at 9:00 a.m.