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Polaris VRX iQ+
About this business
Equipment works as advertised
Business response:
Thanks for choosing the Polaris VRX iQ+, John! Your trust and satisfaction are our top priorities. Happy swimming! Your Polaris Team
Every time we us it , it fouls out our pool. It picks up a lot, but fouling out the water isn’t good. It doesn’t always respond well either.
Business response:
Hi Frederick, Our apologies for the issue you're having with your Polaris VRX iQ+. Does your pool have fine debris such as sand or silt? We recommend trying a fine filter canister if your cleaner isn't picking up the finer debris in your pool. Please respond to this email and include your address and date of purchase so we can look up your account and help with a fine filter canister order. To help your cleaner respond to wifi commands, please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and... read more
My first one ever owned and absolutely love it. I have a small vinyl lined pool and it will clean it in a hour. Only down fall is the remote control on the phone will not steer it. But that's not a big deal. I just made me a homemade hook to pull it out.
Business response:
Thanks for choosing the Polaris VRX iQ+ as your first robotic pool cleaner, Jeffrey! Your trust and satisfaction are our top priorities, and we're pleased to hear how much you love the cleaner. To help control your cleaner with the app, please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, please see this help article: https://support.eero.com/hc/en-us/articles/360056164311-iAquaLink-Setup-and-Troubleshooting-Guide. Enjoy the extra sw... read more
Great it gets the pool looking pristine
Business response:
Thank you so much for your kind words, Lisa. We really appreciate your taking the time to share your experience with us. Enjoy your pristine pool! Your Polaris Team
Cleaner works great have an issue with staying connected to my phone
Business response:
Thank you for your review, Randall! We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your specific setup. You can also find connectivity tips online at www.iaqualink.com/en/support [iaqualink.com]. Swim on! Your Polaris Team
I love it.
Business response:
Thank you so much for your kind words, Mary! We really appreciate your taking the time to share your experience with us. Cheers, Your Polaris Team
I really like my pool cleaner. It is easy to put together and to operate. The only reason I didn’t give it a 5 star rating is due to the cart. The part that houses the unit that is used to turn it on and plugs into the wall will not stay on the pole. I can not use the handle to wheel the cleaner out to my pool as it consitantly comes off. I have to carry the entire thing each time. It is fairly heavy and considering I am 64 and have balance issues, it makes using this a challenge. It would be nice if the handle part were me... read more
Business response:
We are so sorry your caddy isn't working properly, Elizabeth. We have placed an order for a new caddy and will send you a separate email with more details. We apologize for the inconvenience and appreciate your patience. All the best, Your Polaris Team
Good value for the product
Business response:
Thank you for your wonderful review, Amandeep! Swim on, Your Polaris Team
The vacuum works very well. I do think for the price the app needs more features - e.g. scheduling more than one clean a day. The app is not great - I'm a techie person and it's not clear how to connect the VRX in the app - you have to select robotic cleaner then it gives you a specific option for VRX. The app also frequently disconnects even when close to the vacuum. I don't know that I would buy a wifi connected vacuum again if I knew the experience would be like this. I end up just going to push the button on the vac... read more
Business response:
Thank you for your review, Ilene! We greatly appreciate your comments and will take them into consideration for future product developments. We hope you enjoy your pool time! Cheers, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,128 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.