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Preferred Chrysler Dodge Jeep Ram of Grand Haven
- Car Dealers
- Grand Haven, MI
About this business
Location details
810 Robbins Rd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
2 Star : Likely to Recommend 2.5 Star : Repair Quality 3 Star : Customer Service lack of communication. always had to call to check on progress
0.5 Star : Likely to Recommend Your customer satifation sucks. Your Manager Shawn Ferris does not keep his word and his time management problem is not my problem. He also does not keep his word. 0.5 Star : Repair Quality 0.5 Star : Customer Service 1 Star : Returned Clean
2.5 Star : Likely to Recommend The repairs were done well but communication was a major issue. 3 Star : Repair Quality Communication was a major issue. We were working with the Toyota of Grand Rapids shop and there seemed to be no communication between that shop and the main location. After being told that the main location would contact us to schedule an appointment, we were never contacted. After contacting the GR shop again, we were able to schedule an appointment through them. Two days later, the main location contacted ... read more
0 Star : My Experience Estimated time of repair was 5 business days, the repair lasted 2 weeks. There was no offer of a rental vehicle for the inconvenience of time. Lack of communication, verbally of what was going on. It was nice to see the emails, but if there was information sooner on why it would be taking longer, call within business hours so the call can be returned if missed. Seemed to be unprepared when I came to come get the car; knowing that it would be done that day, final paperwork was not completed. When contac... read more
1 Star : Likely to Recommend 2 Star : Repair Quality Quarter panel was not aligned well and weather seal was not properly installed right. 2.5 Star : Customer Service They corrected the issues but it was supposed to be comped on the 18th but didn't get the vehicle until the 24th. 6 days later and still charged me for the $25 rental. 6 days late with no reduction.
2.5 Star : Likely to Recommend 5 Star : Repair Quality 3 Star : Customer Service 5 Star : Returned Clean
Frequently asked questions about Preferred Chrysler Dodge Jeep Ram of Grand Haven
How is Preferred Chrysler Dodge Jeep Ram of Grand Haven rated?
Preferred Chrysler Dodge Jeep Ram of Grand Haven has a 4.4 star rating with 2,478 reviews.
When is Preferred Chrysler Dodge Jeep Ram of Grand Haven open?
Preferred Chrysler Dodge Jeep Ram of Grand Haven is closed now. It will open tomorrow at 9:00 a.m.