This profile has been claimed by the business owner or representative.
Preferred Chrysler Dodge Jeep Ram of Grand Haven
- Car Dealers
- Grand Haven, MI
About this business
Location details
810 Robbins Rd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
2.5 Star : Likely to Recommend 5 Star : Repair Quality 2 Star : Customer Service 5 Star : Returned Clean
1 Star : Likely to Recommend 2.5 Star : Repair Quality I asked him to show me the repairs that were done, he said he didn't know if I noticed but they replaced the bumper around the wheel well. I said that it should have been, but he said it wasn't in the work order. Also, they replaced my bottom bumper with a bumper that was scuffed and has a scratch on it. I don't think that is okay, especially on a vehicle that is only 6 months old. I finally told him that I was just done with it, that I was frustrated and didn't want to ... read more
0.5 Star : Likely to Recommend This is the 2nd time this year that we have had a vehicle fixed at your facility and both times, the vehicles were completed 3 to 4 weeks after the promised delivery time. Customer service was non existent and we were never offered any loan vehicles. 0.5 Star : Repair Quality Collision representative did not communicate with us about progress or delays. All communication was initiated by myself or my husband. The repair took much longer than estimated time..this was poor communicated and i had ... read more
0.5 Star : Likely to Recommend 1 Star : Repair Quality I was called when the parts were in for my vehicle and I made an appointment to have my vehicle repaired. I brought in my vehicle and there was no communication for days until I called to make an inquiry and I was told it would be another WEEK to repair a bumper piece and a door handle. Why have an appointment if you are going to take that long with my vehicle. I came to pick up early to use for spring break and the door handle repair was completed (I was not aware a use... read more
0 Star : My Experience Iâm disappointed because they put a brand new headlight on the damaged side and now they look like two different ones. I also asked if he could paint the rust on my hood and he said I donât recommend it. You should just drive it to work everyday. 0.5 Star : Likely to Recommend 1 Star : Repair Quality 1 Star : Customer Service 2 Star : Returned Clean
0.5 Star : Likely to Recommend Due to the poor service I would not recommend Preferred Collision. 2 Star : Repair Quality The color of the repair did not match the existing color and mudflap in front of the bumper was not repainted or repaired. 0.5 Star : Customer Service Our car was kept for 10 days for a simple bumper repair. We were told the car would be ready on a certain day and then we never received a call on the day to say they needed it longer. We had to call two separate times to find out the car was not ready. We ... read more
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality Many communication problems & disreguard for customer 0.5 Star : Customer Service Manager -bad. Receptionist-okay 5 Star : Returned Clean
2 Star : Likely to Recommend 3 Star : Repair Quality 3 Star : Customer Service 4 Star : Returned Clean
0.5 Star : Likely to Recommend The job took much longer than it should have, the repair was not complete and someone broke the lock on my center console 0.5 Star : Repair Quality the car was not completely repaired and the inside center console lock was broken 3 Star : Customer Service 4.5 Star : Returned Clean
Frequently asked questions about Preferred Chrysler Dodge Jeep Ram of Grand Haven
How is Preferred Chrysler Dodge Jeep Ram of Grand Haven rated?
Preferred Chrysler Dodge Jeep Ram of Grand Haven has a 4.4 star rating with 2,478 reviews.
When is Preferred Chrysler Dodge Jeep Ram of Grand Haven open?
Preferred Chrysler Dodge Jeep Ram of Grand Haven is closed now. It will open tomorrow at 9:00 a.m.