Premier Orthodontics - Chico

Dylan E. 

on Birdeye

6 months ago

My son had a bracket come off less than an hour after leaving his appointment. Every time he’s had his brackets put on one comes off in less than 24 hours. I have brought this up to the team and was told this is not a normal occurrence. I cannot believe that this is the doing of my child and must happen a lot more than it should. I think the quality of either care or product is not satisfactory and should be audited. In my opinion it is poor fair for this to be happening every time. My son is being careful when he eats and h... read more

Owen L. 

on Birdeye

8 months ago

Hard to get good appointment time. One of the assistants seems clueless. We've seen at least 3 new dentists in less than a year. 

Leigha W. 

on Birdeye

11 months ago

Every time I bring my daughter in there, no one knows what’s going on. Her treatment has been pushed back for over 2 months because people at this facility keep “making mistakes” she finally got the piece for her mouth that we have been waiting on for over 2 months, then the doctor put it on her top teeth when it belongs on the bottom. Staff has very little knowledge of what needs done. I was told she could get her bottom braces on 2 weeks after the tops were put on. That was 3 months ago. I am extremely unhappy with the unp... read more

The blue eyed g. 

on Birdeye

11 months ago

Please don’t send your kids here. They are rough and totally incompetent, as well as dishonest. Worst experience ever.  

Milissa R. 

on Birdeye

a year ago

Horrible I feel so bad for my daughter nothing but issues from putting a bracket on her bby tooth and having that fall off to having a actual bracket fall off in the front to now the wire popping off completely the day after seeing them ! Nothing but issues and I’m sooooooo not happy I definitely will be finding another  orthodontist for my other 2 kids ! Now my poor bby can’t even eat because the wire is poking her cheek 😡 

Jacob N. 

on Birdeye

a year ago

The orthodontist didn’t even come see my son when he was in getting his adjustment. Every time we ask about how progress is going nothing is ever said. I was told my auto pay wasn’t working but money was taking out of my account just 12 days ago! The front desk is very unorganized! 

Collin P. 

on Birdeye

a year ago

We were refused service after having already provided a clearance and he was seen three other occasions, this created us having to pull him from school leave work early for the provider to refuse to treat him claiming they needed the letter to which they were already given previously. This continues we will seek services elsewhere, 

Martha Cruz G. 

on Birdeye

a year ago

There was never a consistent orthodontist available; every appointment there was a new doctor on duty and often times never the same one. I understand covering a doctor due to unforeseen circumstances time to time, but as far as my treatment, I’ve had 5 different orthodontists who I saw once and never again. There was a period (2 months) appointments were cancelled due to no doctor available nor was there a fillin. Overall prolonging many treatments and no reasonable viable alternatives were offered. I was told conflicting... read more

Cassidy H. 

on Birdeye

a year ago

Every time we have an appointment here it’s always something. Our appointment yesterday was no different. We were scheduled for 330 and we were not taken back until 430 waiting area. Cannot accommodate this many people and it’s very uncomfortable to sit there especially when we have to wait for over an hour for our appointment. it always seems like the office is understaffed. The dental assistant, that we saw was absolutely fantastic! At every appointment, we’ve been to the orthodontist, always makes a point to speak to me a... read more