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Premier Orthodontics - Chico
- Orthodontists
- Chico, CA
About this business
Location details
1910 East 20th Street, Chico, CA, 95928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The orthodontist didn’t even come see my son when he was in getting his adjustment. Every time we ask about how progress is going nothing is ever said. I was told my auto pay wasn’t working but money was taking out of my account just 12 days ago! The front desk is very unorganized!
We were refused service after having already provided a clearance and he was seen three other occasions, this created us having to pull him from school leave work early for the provider to refuse to treat him claiming they needed the letter to which they were already given previously. This continues we will seek services elsewhere,
Business response:
Hi, Collin. Our teams try hard to meet all patients' needs and expectations, and we are disappointed we did not meet yours. We value continuous improvement and would love feedback as to how we can improve. Our Patient Care Team would appreciate the opportunity to discuss further, and can be reached at (833) 306-7846.
There was never a consistent orthodontist available; every appointment there was a new doctor on duty and often times never the same one. I understand covering a doctor due to unforeseen circumstances time to time, but as far as my treatment, I’ve had 5 different orthodontists who I saw once and never again. There was a period (2 months) appointments were cancelled due to no doctor available nor was there a fillin. Overall prolonging many treatments and no reasonable viable alternatives were offered. I was told conflicting... read more
Every time we have an appointment here it’s always something. Our appointment yesterday was no different. We were scheduled for 330 and we were not taken back until 430 waiting area. Cannot accommodate this many people and it’s very uncomfortable to sit there especially when we have to wait for over an hour for our appointment. it always seems like the office is understaffed. The dental assistant, that we saw was absolutely fantastic! At every appointment, we’ve been to the orthodontist, always makes a point to speak to me a... read more
Business response:
Hi, Cassidy. At Premier Orthodontics - Chico, our mission is to provide fun and engaging dental care for children at all times. We are very disappointed to hear about your experience. We would appreciate an opportunity to discuss how we can improve your experience. Please call us at (833) 306-7846 to speak with our Patient Care Team.
Our appointment was scheduled for 4:30 but were not seen until almost 5:30 because the orthodontist was in meetings. Our time is obviously not as valuable as the orthodontist’s. My husband got out of work early so he could bring our daughter to the appointment when he could have just left work on time considering the time we were actually seen. Next time please just reschedule or cancel our appointment so we don’t impose on the orthodontist’s schedule.
Business response:
Hi, Brooke. Our teams try hard to meet all patients' needs and expectations, and we are disappointed we did not meet yours. We value continuous improvement and would love feedback as to how we can improve. Our Patient Care Team would appreciate the opportunity to discuss further, and can be reached at (833) 306-7846.
I really like this Doctor he is very professional he knows his job very well I wish he can stay in this office I love Kania she is very professional she knows her job very welll she is very knowledgeable about her job she is always whith a big smile my daughters love her she has patience with my daughters
I love the Doctor He seem very professional and I olso love Kenia she is so professional so nice person always whith smile my daughters love her so patient very sweet person
My son’s wire broke on his braces. I had to try 3 phone numbers before I finally found one that was still connected to get ahold of someone. When we went in, the staff was surprised to see us because we weren’t put on the schedule. The staff complained openly about being overworked and were snappy with my son because they were upset we didn’t have an appointment (even though we were told to come in). The fix took about 5 minutes and we were in and out quickly but it was unprofessional behavior.
We continue to get pushed out due to over booking or the doctor being away. They’re over booked so they can’t give the care needed. We’re over a year past our date to remove braces and have been told different things every time concerning us they’re doing the right thing or not. Can’t wait to finish treatment and will not be taking our other children here
Frequently asked questions about Premier Orthodontics - Chico
How is Premier Orthodontics - Chico rated?
Premier Orthodontics - Chico has a 4.2 star rating with 124 reviews.
When is Premier Orthodontics - Chico open?
Premier Orthodontics - Chico is open now. It will close at 6:00 p.m.