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Relax The Back
- Furniture Stores
- Louisville, KY
About this business
Location details
The Paddock Shops 4142 Summit Plaza Dr, 4142 Summit Plaza Dr, Louisville, KY, 40241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
The service at this store is exceptional! I have made several purchases and love everything. This is due to the amount of personal attention they give everyone and the knowledge of their products. They take the time to listen to concerns and suggest the perfect product to solve the issue. Could not be happier. Excellent experience!!!
Business response:
Sherry, Thank you for your fabulous review! Every client has unique needs and we work with you to identify what they are and provide education and product solutions to help meet those needs. So glad you found our personalized approach to be helpful and that you are more comfortable now. I look forward to assisting you again with your wellness needs. Jen M.
Verified by Relax The Back
Jen was great and very patient. Very informative and professional. I've had my chair 24 hours, getting used to it and love it. Team who delivered chair were great and did a good job explaining how to use it.
Business response:
Becky, Thank you so much for your glowing review! We have several different styles of zero gravity recliners because we come in different sizes and have different needs. Glad we found the perfect one for you! Our delivery team is training on our products and strives to ensure you know exactly how to use your new chair so you can enjoy all the benefits it provides. We look forward to assisting you again with your wellness needs. Jen M.
Verified by Relax The Back
Jen was so wonderful with which to work. She was extremely helpful and professional. The pillow she suggested has been great. I have no more neck pain.
Business response:
Kay, Thank you very much for sharing your experience not only of your interactions with me but also the wonderful news that the pillow I recommended has eliminated your neck pain. Something as simple as properly fitting you for your pillow can have a huge change in how you feel. The comfort follows the correction. I am so glad I was this impactful and I look forward to assisting you again with your wellness needs. Jen M.
Verified by Relax The Back
Very polte and informative.
Business response:
Tory, Thank you very much for your glowing review. I had the pleasure of working with you and I sincerely appreciate your comments. We obviously are different from your typical retailer - we are relationship and solution based. In order to provide this consultative experience, we spend countless hours training and learning ways to help others overcome pain and promote wellness. We love what we do and believe we can help others. I look forward to continuing to assist you with your wellness needs. Jen M.
Verified by Relax The Back
Great customer service and delivered on time!
Business response:
Sue, Thank you so much for this glowing review! I know purchasing online provides convenience but I am so glad to hear we provided the great customer service, right down to delivery, that we hope differentiates us. We look forward to providing exceptional service again as we assist you in the future with your wellness needs. Jen M.
Verified by Relax The Back
This Team knows their business and this customer has a decade of purchases to prove it
Business response:
Cooper, Thank you for your fabulous review! A considerable amount of product information is available online to consumers. We strive to offer more. In addition to product knowledge, our staff is trained in spinal health, anatomy, and ergonomics to better assist our clients in selecting the best product solution for their needs. Your comfort and wellness is our passion. Cooper, we look forward to continuing to serve you over the next few decades! Jen M.
Verified by Relax The Back
Personal service ,they really care and Jen get to knows her customer’s needs by fact finding questions . A tad expensive but the service ,,products and follow-up are worth every penny .
Business response:
Rich, Thank you for the thoughtful review. We all come in different shapes and sizes and have different needs so a customized, personalized approach is how we serve our clients. Our consultative approach ensures we understand your needs and help you select the perfect solution. Glad you have piece of mind knowing you have invested in quality products that will last and that you have a name and face to contact should an issue ever arise. I look forward to serving you again. Jen M.
Verified by Relax The Back
I have religiously come here for all my needs whether it was for a bed, foot massager, under the desk foot rest or a massage gun! This place is the best! Highly recommend them! They make you feel part of the family and they have a wealth of knowledge about all the items they care to help facilitate your needs!
Business response:
Natasha, Thank you for your fantastic review! It has been our pleasure to assist you with your wellness needs over the years. We look at your 24 hour day and discuss areas that can have the biggest impact on your health. Because of the time we spend with our clients in the store, at delivery, and in follow-up, we get to know them pretty well and can continue to provide personalized service with every need that arises. We'd appreciate a visit periodically just to say "hello" as we miss you! Appreciatively, Jen M.
Verified by Relax The Back
Great customer service with solutions for my back issues!
Business response:
Bill, Thank you very much for your wonderful review. We can't make you 21 again, but we can get you a lot more comfortable! Glad to know we have been so helpful for you. We value each one of our clients and strive to make each experience with us exceptional every time. It's how I would want to be treated. I look forward to serving you again with your wellness needs. Appreciatively, Jen M.
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.9 star rating with 400 reviews.
When is Relax The Back open?
Relax The Back is open now. It will close at 7:00 p.m.