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Relax The Back
- Furniture Stores
- Louisville, KY
About this business
Location details
The Paddock Shops 4142 Summit Plaza Dr, 4142 Summit Plaza Dr, Louisville, KY, 40241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
We loved our experience and we love our chair. You all are the best.
Business response:
William and Kitty, So glad you are pleased. Thank you for the warm compliment. We sincerely appreciate the love! Jen M.
Verified by Relax The Back
Jennifer was very knowledgeable about the products that might suit our needs. She gave us options on products we didn’t even know existed. Great store with great service. It was also very sanitary during the covid pandemic.
Business response:
Diana Kay, Thank you for taking the time to leave such a detailed review. Safety for our staff and clients is our top priority. We look forward to serving you again. Jen M.
Verified by Relax The Back
I was shopping for an adjustable sit/stand desk with a drop-down keyboard tray and Jen Marshall, the Owner, assessed what I needed within minutes of walking into her store. She's extremely knowledgeable about musculoskeletal physiology and was naming tendons in my arm that I can’t even pronounce! Budget was a big concern for me so Jen honorably referred me to an online store that might have the kind of desk I needed within my price range. However, I could find no retailer nor desk manufacturer in the entire country who could... read more
Business response:
Chris, Thank you so much for taking the time to leave such a detailed review. I have enjoyed working with you and am thrilled to hear how much your new desk has helped you! I look forward to serving you again. Jen M.
Verified by Relax The Back
Great customer service during pandemic. Felt safe and Relax the Back helped me pull off the surprise for my husband. Went out of their way to ensure the surprise.
Business response:
Sally, Thank you for the wonderful review. Our staff and clients' safety is our #1 concern. Honored to be a part of your husband's birthday! We look forward to assisting you again with your wellness needs. Jen M.
Verified by Relax The Back
The adjustable part of my bed broke and I needed a quick fix. Jen helped me find the perfect pillow wedge, protected to sample in the store so that I could test it out, and allowed me time to test it out. Jen was extremely knowledgeable and patient. I never felt rushed or pressured to buy. The pillow wedge is just what I need until I decide which new bed I want to buy. I would highly recommend Relax the Back for any of your back needs. I know they have saved my back and neck many times. This was just one of many purchase... read more
Business response:
Stephanie, Thank you for the detailed review. It is wonderful to hear of you experience in the store. I sincerely appreciate your recommendation of us to others. We look forward to helping you again. Jen M.
Verified by Relax The Back
Amazing service! Highly recommended and Jen is extremely knowledgeable!!!
Business response:
Paul, You are making me blush! Thank you for the compliment. Looking forward to serving you again. Jen M.
Verified by Relax The Back
Have always said a business is only as good as their Customer Service, and Relax The Back has superb Customer service. They will accommodate you on your schedule as they did when the store was closed during the Pandemic. Very professional and friendly service. I rate a successful business on their customer service, and Relax the Back is one of the best!! It's one you will remember.
Business response:
Carol, Thank you very much for the stellar review. We believe in the value of a handshake and the promise to do your best. We look forward to assisting you again. Jen M.
Verified by Relax The Back
Although I provided an initial review right after my office desk chair was delivered, after having used it for several weeks now, I am just as impressed with the comfort it provides. The owners, Jen and Mark, know what they're doing and talking about when it comes to posture, correct settings, back pain and alleviating that pain. I believe their background as licensed physician assistants helped them help me. I chose the X4 chair and love it. Ray R.
Business response:
Ray, Thank you for leaving this follow up review. It is so helpful to others seeking back pain relief in the office setting. We believe comfort follows the correction. Glad to hear you are doing so well. Jen M.
Verified by Relax The Back
Wow, in spite of social distancing the service was outstanding. Loved that I could try pillows at home before purchasing!
Business response:
Betty, The safety of our staff and clients is our #1 concern. With that in mind, we look for ways to best help our clients with their pain and wellness needs. So glad to be of service to you. Jen M.
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.9 star rating with 400 reviews.
When is Relax The Back open?
Relax The Back is open now. It will close at 7:00 p.m.