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Relax The Back
- Furniture Stores
- Louisville, KY
About this business
Location details
The Paddock Shops 4142 Summit Plaza Dr, 4142 Summit Plaza Dr, Louisville, KY, 40241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
Jen Marshall (she and her husband Mark own the Relax the Back store in Louisville) made an appointment at my convenience so I could try out various ergonomic office desk chairs during the covid 19 restrictions. They had many to choose from but my research and trial that day led me to the X chair. Jen and Mark are both licensed physician assistants and were extremely knowledgeable about the products and the causes of back pain and it showed in their answers to my questions. The bottom line, --I purchased an X-4 leather (co... read more
Business response:
Ray, Thank you for the very detailed review. I sincerely appreciate to taking the time to write this. I am certain it will be of help to others looking for relief. It has been our pleasure to assist you and I am thrilled you have the relief you were seeking. Looking forward to serving you again. Jen M.
Verified by Relax The Back
Excellent customer service; really went the extra mile to deliver our order to the house.
Business response:
Steve, Thanks for the great review! Happy to help out in these difficult times! Jen M.
Verified by Relax The Back
Very friendly & knowledgeable about products, without being pushy.
Business response:
Nancy Thank you for the wonderful review. Our mission is to help others lead their best life. Jen M.
Verified by Relax The Back
After much agonizing on my part I decided on the mattress that I hoped would help me and it has. I appreciate the wonderful set-up that Mark managed (with the help of his son) and so far so good‼️
Business response:
Meredith, So glad to hear you are sleeping better. A good night makes for a great day! Glad your experience was wonderful from start to finish. Look forward to assisting you again. Jen M.
Verified by Relax The Back
Great experience
Business response:
Eleanor, Thank you for the fabulous review! Jen M.
Verified by Relax The Back
It is wonderful that the Relax the Back owners truly understand customer service and are the best at meeting the needs of the customer. We have now bought 4 chairs so we can enjoy these chairs in two rooms. We have gotten two friends to buy chairs as well.
Business response:
Eleanor, Thank you for your continued confidence in our staff, products and service. We greatly appreciate your loyalty. I am glad you find our chairs so comfortable. I truly believe the comfort follows the correction. Thank you for referring your friends. I believe a referral is the highest compliment a business can receive. We look forward to assisting you and your circle again with your wellness needs. Jen M.
Verified by Relax The Back
Hidden gem.. very knowledgeable owners with a background in the medical field.. which gives you peace of mind that they understand what your body needs to possibly get some relief from your condition. Better yet, they can help you from developing an uncomfortable condition. They will help you be proactive and help your body work correctly by getting biomechanical products to live a quality and healthy life. So happy they are a short drive from Cincinnati
Business response:
David, Thank you for the raving review! We greatly appreciate your support. Although all of the Relax The Back team is trained in spinal health, anatomy, and ergonomics, the owners at this location are both orthopaedic Physician Assistants who have practiced for 20 years. We have retired from medicine and now continue to enjoy helping others with a different prescription for wellness. Looking forward to seeing you again when you drive down again from Cincinnati. Jen M.
Verified by Relax The Back
Excellent products and service.
Business response:
Doug and Sharon, Thank you very much for the wonderful review. I am glad to learn you value our offerings of premium products and premium customer service. We look forward to assisting you again. Jen M.
Verified by Relax The Back
Best Customer Service I have in a long time.
Business response:
Shelby, Thank you for the amazing review. We strive for amazing customer service with each client during each encounter. So glad to hear we delivered. We look forward to another opportunity to WOW you again! Jen M.
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.9 star rating with 400 reviews.
When is Relax The Back open?
Relax The Back is open now. It will close at 7:00 p.m.