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Relax The Back
- Furniture Stores
- Louisville, KY
About this business
Location details
The Paddock Shops 4142 Summit Plaza Dr, 4142 Summit Plaza Dr, Louisville, KY, 40241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
Fabulous customer service. Jen took the time to show me the various office chairs, explained the differences between models, helped me find the ergonomically correct positioning of my new X-Chair. And, she let me sit in the message chair for 20 minutes while the chair was assembled. She earned a customer for life!
Business response:
Scott, Thank you for the rave review! Our intention is to help you work more comfortably, not sell you an office chair. A properly fitted chair and correct placement of the rest of your work environment sets you up for success. Thank you for allowing us to assist you. Feel free to come back any time and enjoy that Super Novo massage chair again! It is my personal favorite! Jen M.
Verified by Relax The Back
I'm enjoying my new chair each and every day & sometimes at night! Wonderful service at the store and the delivery team was so speedy and informative.
Business response:
Geri, I am so glad to hear you are enjoying your new Hale Air Comfort! The neutral posture positioning makes it the perfect place to sleep for a quick nap or all night! Our team strives for excellent customer service throughout your entire experience-glad we succeeded. We look forward to serving you again with your wellness needs. Jen M.
Verified by Relax The Back
It is so pleasant to do business with an organization that carries an excellent product, sells, services, and delivers that product with such expertise. Thanks to Ms Jen Marshall and the folks at “Relax The Back”
Business response:
Chuck, Thank you so much for the raving review! Our small team in the store as well as our entire team of manufacturers strive for excellence for our clients. Thank you for letting all of us know we have succeeded for you! Enjoy the comforts of your new X-Chair and we look forward to serving you again. Jen M.
Verified by Relax The Back
Great product, great service, on time delivery.
Business response:
Floyd and Beverly, Thank you for the wonderful review. We are thrilled to hear you love your Luma Lift chairs. Thank you for allowing us to dazzle you with exceptional customer service from start to finish. We so look forward to serving you again. Jen M.
Verified by Relax The Back
Excellent service. Very knowledgeable and respectful employees.
Business response:
Jodie, Thank you for the wonderful review! We are life long learners so we can share our knowledge with our clients. We know you have other shopping options and strive to make a visit to our location very fruitful. Jen M.
Verified by Relax The Back
Best customer service ever!!! I would strongly recommend this store!! My husband really likes his back support. We are repeat customers. Thanks so much!!!
Business response:
Cindy, Thank you for your raving review! I sincerely appreciate your recommendation. Being a repeat customer is truly a testament of our products and service. I look forward to helping you again with your family's wellness needs. Jen M.
Verified by Relax The Back
Super great customer service while at store. Delivery was professionaly done with great care in setup and info provided.
Business response:
Earl, Thank you for the fabulous review. So glad we provided wonderful service from start to finish! We look forward to shining for you again. Jen M.
Verified by Relax The Back
We’ve easily spent in the low 5 figures over more than a decade now at “Relax the Back” in Louisville KY, and could not be more pleased with our investments in their premium products and service too offered at fair prices on comfortable bedding, special ergonomic chairs for sitting and even more specialized multi-positional powered reclining chairs too. Owners, there, Mark and Jen Marshall, are special people who care about their customers and it shows. We’d say marshal up your courage to visit. We unabashedly plan to conti... read more
Business response:
Cooper and Jan, Thank you for the glowing review. It has been our pleasure to serve you over the years and we sincerely appreciate your loyalty. We look forward to continuing to assist you with your wellness needs over the next decade. Jen and Mark M.
Verified by Relax The Back
Great customer service!! Love my pillow!
Business response:
Pam, Thank you for the compliment! So glad you are loving your pillow. Jen M.
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.9 star rating with 400 reviews.
When is Relax The Back open?
Relax The Back is open now. It will close at 7:00 p.m.