This profile has been claimed by the business owner or representative.
Relax The Back
- Furniture Stores
- Walnut Creek, CA
About this business
Location details
1152 Locust St, Walnut Creek, CA, 94596, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service reps at Walnut Creek location needs to improve on communication. I ordered an office chair on 11/18/24 and was told by Robert that it would be in two weeks. He would call me at the end of the week to confirm the delivery date to the store. I have not got a phone call like I was promised and I checked back with the store around the 5th of December. Robert told me there has been a delay and the chair would ship by at the end of the week. Again said would give me a call tomorrow to confirm delivery date(which nev... read more
Business response:
Hi Mike - Thank you for your feedback. We apologize for our communication on this one. Please know that behind the scenes a lot went in to getting your chair in. It was top of our list once we realized there was an issue with the manufacturer (which is generally very reliable) and multiple calls were made each week, including the morning your chair arrived (when we saw the issue with the Fedex tracking) to make sure we received it that day. We see that on your end, it's frustrating to not be looped in. We hope you love the c... read more
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.7 star rating with 246 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open tomorrow at 10:00 a.m.