Relax The Back

4.8

Furniture Stores
Colorado Springs, CO

About this business

Retail Furniture Stores

Location details

1234 E Woodmen Rd, Ste 130, Colorado Springs, CO, 80920, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 6:00 p.m.
Tue	10:00 a.m. to 6:00 p.m.
Wed	10:00 a.m. to 6:00 p.m.
Thu	10:00 a.m. to 6:00 p.m.
Fri	10:00 a.m. to 6:00 p.m.
Sat	10:00 a.m. to 6:00 p.m.
Sun	11:00 a.m. to 5:00 p.m.

4.8534 reviews

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Mina S.

7 years ago

The person helping me was very inexperienced or just simply didn’t care. She didn’t help to find something that would best fit my neck and back she was just offering the most expensive ones with no concerns if it would work for me or not. I asked her if she would check to see if it works for me, and she said I am. But that’s not true because you should go to the back of the person and check their neck and spine as they lay on the pillow on both sides. She sat right in front of me not moving and said it depends on how it feel... read more

Business response:

Mina - I'm sorry you did not have the experience in our store that we want all of our customers to have. Unfortunately, sometimes we do miss the mark. I believe you were working with a newer sales person, but that does not excuse the experience you had. You're exactly correct on how a pillow fitting should be done. The manager of this store and I have addressed any retraining that our staff needs. Thank you for your feedback. It helps us improve and hopefully will help make for a better experience for the next custome... read more

Jerry K.

7 years ago

Much too expensive.

Business response:

Jerry - we try hard at Relax The Back to have different price-points for different types of product solutions to fit everyone's budget. The most important factor we consider when choosing products to carry is "does the product do the job it's designed to do." That's most important to me. If the product does not help relieve pain, increase relaxation or improve someone's lifestyle ergonomics, we don't carry it. Then, factors such as warranty, product service and price come into play. I do appreciate the feedback and we w... read more

Wayne W.

7 years ago

Just stop sending out requests for review; this unsolicited solicitation is unwanted.

Business response:

I will contact the appropriate person to remove you from future e-mails. Thank you for the feedback - Patrick Graham - Owner/Operator

Susan h.

7 years ago

Poor customer service said I have chronic pain and looking for zero gravity chair, he points to one chair and says its popular one, I told him that cost too much, he never showed or told me about any other chairs, he didn't seem to want to help me or sell me any other chair but the one I told him was too much for me., not a good sales person

Business response:

Susan - I apologize for the experience you had in our store. We definitely don't want to only show customers one price-point option. We also want to try to fit as many of our customers as we can into a chair, mattress, recliner or whatever product they need to help them deal with pain within a budget that works for them. We can't always do that, but we do try to make that happen. If you are still interested in working with us, I would be happy to personally set a time to meet with you at our store and show you other opt... read more

Becky M.

7 years ago

There was a woman and a man working the day I was there. I don’t have names but the man who rang up my order did not know nearly as much as the woman. He also was not as helpful. She had to interrupt him several times to remind him of this or that product to offer me. Since we were the only customers, I really wanted to tell the man I would prefer to work with the other associate. I am not sure I’ll go back because I don’t know what level of expertise and experience I’ll find. And now after trying to submit feedback at your ... read more

Business response:

Becky - Let me start off by saying that I apologize for the less than expected experience that you had in our store. We strive to deliver a top-rate experience to everyone who walks in the door at Relax The Back, but we realize that we sometimes don't hit the mark. In your case, it sounds like we missed the mark by quite a bit. I will speak to all the employees involved and try to improve our approach. As for this review, we do post all reviews, regardless of the content (except for extreme language cases, of course.) I... read more

Jim O.

8 years ago

Had 2 come back twice to get waited on. No hello or recognition when I came in. They were busy with customers. I did want something I saw on the website but it was not in the store. No offer to get it for me. I did decide myself on another option which I purchased

Business response:

Thanks for the review Jim. Being a small retail store, we do try to staff for busy times, but we don't always get the timing right. We appreciate your patience when you came in. We absolutely can get any item that you see on the website that we don't have in the store. We do try to carry as many items as we can that are shown in our catalog or on our website, but there are some products that we consider "overlaps" with other items we carry. I will train our staff in the Colorado Springs store to better handle instances ... read more

Lynda P.

8 years ago

I expected to purchase the same pillow I had before, but she sold me a travel size instead of a queen. My information was not up to date in your system. Frustrating because I rarely get to that side of town.

Judy A.

8 years ago

I bought two things a neck pillow and a lift for my feet. They were very expensive. I brought them home they did not work for me and I could not take them back. Over one hundred dollars wasted. So I will not be shopping at relax the back any more. I think they have great products but the return policy is bad. I am a very unhappy customer. I do not have receipts any more so have decided I just have to lose the money I spent there.