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Relax The Back
- Furniture Stores
- Pasadena, CA
About this business
Location details
709 E Colorado Blvd, #101, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
The store manager was great! Now we’re waiting for our custom chair to be Delivered
Business response:
Hi- Thanks for the 5 star review!! The chair should be arriving any day and as soon as it is in our possession I will contact you to make delivery arrangements. I'm still looking for to trying Mijares. All the best- Aaron
Great personalized service!
Roman did a wonderful job but the chair came without the heat feature which is very important to me. I have contacted the company but they replied by email that it would take several days to answer my request for service.
Business response:
Hi Audrey- I just hung up the phone with you and I'm glad I was able to walk you through how to turn the heat on, on your new chair. The remote on the Gravis Recliner isn't super intuitive and you are not the first person who had a concern. As I mentioned, if you ever have an issue with the products you have purchased from the Pasadena store, please call us first. We are often your best source for immediate support. I'm glad we got it all resolved and I'm super happy that you love the Harlequin bed you purchased from us las... read more
I was totally satisfied by the service at Relax the Back. A job well done you met all my needs.
Excellent I was very satisfied
Aaron went above and beyond helping me find just the right chair and then fine tuning the adjustments. You couldn't ask for better customer service. And the inventory is amazing. Something for everyone.
Business response:
Hi Leni- Thank you for your kind words. It's been a pleasure working with you and I know we had a couple challenges getting your chair perfect in the beginning, but I am so glad everything has worked out so well. All the best- Aaron
I bought the Ultimate Executive Mid Back Office Chair for around $3,500. I had no idea it was faux leather. I keep slipping off of it unless I put a towel on it. It is extremely difficult to adjust. I can't get comfortable on it. I think it is too much chair for me -- it's probably more suitable for a larger man than a 115 pound 5'4" woman. The store has to order a special part so the recline feature will work. My back hurts when I sit on it. AND I CAN'T RETURN IT. I am so unhappy. And I just lost my house in the ... read more
Business response:
Hi Leni- Thanks for expressing your concerns. I take this information very seriously and I am sorry you didn't have a great initial experience. I truly appreciate your willingness and patience to let me make things right. I will be in touch soon. Aaron-
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 189 reviews.
When is Relax The Back open?
Relax The Back is open now. It will close at 6:00 p.m.