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Relax The Back
- Furniture Stores
- Pasadena, CA
About this business
Location details
709 E Colorado Blvd, #101, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Very professional and accomodating
Excellent customer service! It was a very difficult and lengthy process because of my special needs. The zero gravity recliner that I purchased in 2015 died suddenly (motor issue) in the late afternoon of June 27th. I have mobility issues and chronic pain and it is the ONLY piece of furniture that I am comfortable in. I didn't have the time or energy to attempt to have it repaired. I needed a new one immediately. I rushed to Relax the Back in Pasadena shortly before closing. The salesperson, Roman, was very kind and compa... read more
Business response:
We are honored to hear about Roman, Aaron, and Pam's exceptional care during your challenging situation. Thank you for twenty years of loyalty!
Roman made the sale go smoothly and came to the house on his on time to help me with a problem that I had.
Aaron was great! He is very experienced, knows the product line, sells me exactly what I want, and seems to do his very best to help me in every way he can. He is the consummate professional!!!
Returned to buy a chair for my son. Pam is great. Years before, i had purchased a chair that developed an issue. It was long out of warranty and but they fixed it for me for free anyway. Old school customer appreciation!
We loved the communication, information and hands-on care. Now that the chair has been delivered we cannot get out of it. We would like to just drop by to visit Aaron and Roman. Thanks, Ursula
I went in for a new office chair and ended up with a Zero Gravity Chair, due to Aaron's recommendation. I absolutley love it and my back feels great. I cannot say enough about how helpful Aaron was. He worked to make the delivery as quick as possible and managed some snags that occurred. He is a keeper and needs to be recognition. Thank you Aaron.
Business response:
Hi Bonnie- Thank you for the 5 star review and kind words. I am thrilled to hear that the recliner is helping so much. As you know that is the exact chair I sit in at home and it has helped me tremendously as well. Please let me know if I can be of further service. -Aaron
The team came within the window suggested and were very efficient and professional. Our salesperson, Aaron was extremely knowledgeable about all the products out there and directed us to what suited our needs.
Business response:
Hi Janet- Thank you so much for the great review. I'm glad the recliner you purchased for your husband's birthday is working out. You have a lovely family and it was great meeting everyone. All the best- Aaron
The store manager in Pasadena, CA, Aaron David Resnick, was a huge help from start to finish! He helped me select the right executive, leather chair for my law office, and the quality of the chair itself, (mechanically) is top notch! The quality, color, texture and feel of the chair is amazing, and just what I was looking for! Aaron explained all the pros and cons of the different chairs to me, and made sure I was satisfied with my purchase! I ended up buying a high-end chair for about $5,000, but I expect to get many yea... read more
Business response:
Hi Alan- Thank you for spending so much time putting this long review together. I really enjoyed working with you and getting to know you. As I probably mentioned, I have been in this business for over 30 years and it is client's like you that keep me working in this industry. It was great seeing your Law Firm and helping get the chair adjusted on site. Please let me know if there is anything else I can do to help. Kindly- Aaron
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 181 reviews.
When is Relax The Back open?
Relax The Back is open now. It will close at 6:00 p.m.