Reliable Nissan

Mike 

on DealerRater

2 years ago

I had a Nissan OEM charging pad installed in my newly purchased 2023 Nissan Froniter. After two failed attempts to install it, I received my money back for the part but was stuck with a $320 install bill. Worst customer service I have ever experienced. Lodged a complaint with Nissan Motor Corp and they indicated it is the dealership to resolve. Can’t even get a phone call back from the dealership GM. Won’t be buying another vehicle from ( Un) Reliable Nissan. 

bdgundlach 

on DealerRater

2 years ago

The sales people bullied me with over 46 phone calls after I told them I had bought a vehicle from another dealer and did not want their unsafe junker. These people are harassing rude bullying idiots acting like garbage telemarketers. Watch out for Cedric and foul mouth Matthew. Even though they know they are wrong, they personally attack through phone calls and messaging filling up my phone and message systems. Do not ever call this Reliable Nissan dealership. You are warned. 

Allen Clan 

on DealerRater

2 years ago

Dealership drove car down to us and this is how we received it. Pictures were sent to the dealership from the salesrep. I would like to know how this happened. We are over 4 hours away and they want us to leave the car there, only problem is: How do we get back home if we drive it up there? how do we get to work? etc.... This is the only working car we have right now and they don't want to help us out except to leave the car there... the dealership stated that they called us several times and we have never received a call or... read more

SugarDuck 

on DealerRater

2 years ago

I'm not sure how you have a 4. 6 rating with the horrible customer service your service department has. This seems to be the norm for your service department. If I could have given you zero stars I would have. I have never been treated like your service department treated me and my brother this evening. I went with my brother to pick up his wife's car which has been in and out of your service department over the last year for the same issue. When we walked in, we had a positive attitude, we were joking and laughing when we w... read more

reighnz1 

on DealerRater

3 years ago

My partner and I attempted to get a Nissan Rogue from this place.We saw a car that we wanted and were approved for it, however the dealership needed to get parts for the car as it remained inoperable on the lot. We waited nearly 4 weeks. The sales person was awesome and understanding. The management is another story! We played tag for nearly 4 weeks, having to wait additionally due to the service repair team ordering the wrong part.We called the managers asking for any accommodations because the issues of waiting and them no... read more

BreeMarie 

on DealerRater

3 years ago

I had a wonderful experience with my sales person. He treated me like a million dollars. I love my car but after I got home I looked at my paperwork. The amount I agreed to pay for the vehicle with the salesperson and sales manager was different from what the finance manager Christian charged me. I was offered a platinum extended warranty plan which I declined. However Christian put a $5,000 platinum plan into the loan and did not disclose that to me. Also he said that my credit union declined me but I am an 831 credit score... read more

Roxannesedillo616 

on DealerRater

3 years ago

Horrible experience! My "certified vehicle" was definitely not a certified vehicle! Been 5 months and my car is still not getting the basic work that needed work! They also ripped my brand new carseat covers! They do not communicate at all! 

T L Terrell 

on DealerRater

3 years ago

I was sold a car on July 5, 2022. Waited until September 8, 2022 just to get the damage repaired since date of sale, headlights and driver door panel. They have had vehicle since September 8th and now they are refusing to repair anything. But, my headlights and door have been needing repair since the sale day, literally, how can you be okay with treating me this way. T.L. Terrell 

truongngoctuu 

on DealerRater

3 years ago

I and My wife had a supper supper bad experience with this dealership. I am so disappointed about the service and managers. Especially, her name is Laura ( sales manager at Reliable Nissan). They never check the vehicle before selling to the customer. We traded in the ford explore 2018 to get the used Lincoln Navigator Reserve 2019 over 39,000 miles with 70000$ and after 2 days later, my vehicle appeared check engine light on the dashboard. We bought the warranty package over 3000$ for 3 year after they tried to convince us.... read more