RENOSY by Renters Warehouse DC

John R. 

on Yelp

3 years ago

Worst customer service I've seen in 20 years of renting. Avoid at all cost. Quick to take your money. Weeks to get any repair done. 

Chareva C. 

on Yelp

3 years ago

Horrible company! My family and I was renting a home for almost 4 years just to be told randomly one day the owners wanted to Sell. Apparently they had us sign another year lease that wasn't honored by the owners. Instead of being honest about this mistake early on they waited until the last minute and we had to move . They tried to force us to sign a new monthly lease to Avoid telling the homeowners what happened. They didn't cover moving expenses or compensate us for the huge inconvenience. They gave us the security deposi... read more

Samuel P. 

on Yelp

4 years ago

Beware. Renters Warehouse will not respond to maintenance requests, even if those requests are urgent and the circumstances are life-threatening. My wife and I have been repeatedly attacked by aggressive hornets nesting on one of their properties, and they have refused to take action. 

G-Knotty T. 

on Yelp

5 years ago

(owners): run, do not walk away from this company (nova/dc). they do not know the laws, do not update their documents, do not know how to rent property, hire an entire staff overseas who do not know us property management- rw is the worst. i almost cannot believe how incompetent this company is. when you deal with the mcdonalds of property management unfortunately this is what you get- legal problems, constant stress, and loss of money. i could write a book on all of the incompetent things they did and issues i had over ... read more

Jim D. 

on Yelp

5 years ago

They proved to be incompetent at every level. Were terrible at scheduling needed repairs, staff at RW were hostile and retaliatory, and would not respond to repeated phone calls. Failed to abide by the signed lease, and attempted to charge us rent even after we had moved out. Would give zero stars if possible - avoid them at all costs. 

Caesar P. 

on Yelp

5 years ago

NEVER USE RENTERS WAREHOUSE NOVA/DC (RENTERS OR LANDLORDS) Near constant issues with very limited response from renters warehouse staff, specifically maintenance Mgmt Robin. Refrigerator was broken at move in, renters warehouse failed to check during move in inspection, which is a violation of DC rental code. AC didn't work and wasn't repaired for majority of the summer. At one point maintenance manager Robin instructed us to buy window A/C units while expressly promising to reimburse us. He later refused to do so, had to c... read more

Jennifer B. 

on Yelp

5 years ago

Unfortunately we're in a RW rental home and our experience has been less than stellar so far. I could go into detail but here's the bottom line- I don't feel like they value their renters! Several times I've tried to contact them regarding an issue with the property and I get no response. Yes they have some sort of online portal but even that goes unanswered for 72+ hours. Upon arrival to the property it was dirty, trash cans filled, sheds full of junk, walls not repainted or patched from previous renters, the kitchen cabine... read more

Angela M. 

on Yelp

6 years ago

Landlord beware, this company is warehouse price for a reason. Going with this company has been the worse decision ever. They are irresponsible and do not perform what they promise. 

Shannon Q. 

on Yelp

6 years ago

They were horrible in responding all year, and did not help at all with the rats that were in the walls when we moved in. Even though it was a structural issue they refused to help. Do not recommend! Other problems occurred but this was the last straw.