RENOSY by Renters Warehouse DC

Andrew C. 

on Yelp

8 years ago

"At renters warehouse, where tenants have no rights" should be their slogan. Our landlord and her agent are doing everything they can to make us uncomfortable in our very new space. They contact us constantly with bogus assumptions about what's happening on the property, they've sent exterminators to our property when we don't have any type of bugs. We had a inspection a couple weeks after moving in, and now we are up for a quarterly inspection 2 months later. Our landlord came into are home and started sweeping and telling ... read more

Sabrina S. 

on Yelp

8 years ago

If you are a property owner in the DMV area and are planning to rent, DO NOT use this office. Sheila Scholl and her team are unprofessional and abuse owners and renters through hidden fees. My tenant paid rent two days after the due date and received a $80 late fee. This was the first time the tenant had been late, and it was out of her control. The tenant was unable to pay the $80 fee in full, so paid $40. Well, not only was $40 taken out of my monthly owner payment, but the next month, Renter Warehouse slapped the tenant w... read more

Matt H. 

on Yelp

8 years ago

Terrible - had to fire them after five months when they hadn't gotten either of my empty units rented. But to add to the joy of working with them, they helped with this doozy - their agent went to my house and left a hose running. For four weeks. $1200 water bill later, they wouldn't do anything to help pay or resolve that. Then, when I fired them, they refused to send the security deposit they were holding on one unit, and the keys for all four units. Until I threatened legal action. Then they returned my keys, but still ne... read more

Jennifer M. 

on Yelp

9 years ago

BEWARE OF THIS COMPANY, I would give this company NEGATIVE stars if I could. I heard of the company on the radio and it sounded great. Naturally, I checked it out by reading reviews and felt it was 50/50 with happy/angry customers, so I decided to give it a try. Upfront, this company is great, doing a 10 page report about the value of your property. I was so pleased the amount I wanted to rent my place for in Alexandria (near 3 major towns, a military base and in a great neighborhood) was exactly what I wanted. I hired the ... read more

Ernie R. 

on Yelp

9 years ago

Scammers. They took $45 application fees for credit checks from my son and & his 4 roommates entering their senior year in college. They also took another $45 application fee from one of the parents who offered to co-sign. Then when they found out one of our sons' roommates was black they started with the backout excuses. First they said they wood only take 4 students even though they took 5 application fees plus a 6th one from a co-signing parent, then they came back and said the landlord wanted a 2 year lease fully aware t... read more

Tina S. 

on Yelp

9 years ago

The worst company for customer service. I used them to rent a property. The day that I met with the agent to view the property, there was a lot of stuff wrong with the place, but I was told that if I decided to rent it, everything would be cleaned and ready for me on move in day. So I agreed to rent for a year. Gave them a $2650 deposit, sign the lease. Move in day. Get there. The place was filthy. Carpet was dirty. Appliances old and dirty. Agent called owner to find out why nothing had been done. Meanwhile, I have mover o... read more

Anh L. 

on Yelp

9 years ago

Probably these worse renters company ever. They only communicate with you when they need something from you and will never respond when you need something from them. We told them 2 months before our lease was up that we werent renewing and they had no record of it. They were supposed to schedule a walk thru on the last day of our lease, never did. Then they call and text us the next day asking about keys. This company sucks at doing their job. So just beware if they are the management company. Signing the lease might be ea... read more

Kareem A. 

on Yelp

9 years ago

Complaints: 1. Before the tenant moved in, the property manager recorded two videos, one for the garage condition (basement) and the other for the second floor of my house, but she didn't record a video of the first floor. This would become a problem later. 2. When the new tenant moved in, they were not told from the get go to take care of the utilities (water and electric). It took them more than a month to transfer the electric to their name (which caused issues with my final bill). 3. Renters Warehouse never inspected m... read more

Danielle M. 

on Yelp

9 years ago

I wish I could give Sheila Scholl less than 1 star. They're probably the cheapest company around, but you get what you pay for. Completely unprofessional: Hardly responded to my emails, I had 3 different point of contact (one was competent) in my short 5 months working with them, I received an email from one of those points of contacts asking ME if the tenant still lived in the property and paid rent that month, and --to top it --when we parted ways they returned my house key in a standard white envelope with a 47 cent stamp... read more