RentRedi

3.7

Software company
Latham, NY

About this business

Technology Software company

Location details

800 Troy-Schenectady Rd, Latham, NY, 12110, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

3.71,746 reviews

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Peter Johnson

3 years ago

Me and the other tenants in my building call this app rent ripoff because they charge a very high convenience fee if you use a card to pay they try to force you to give up your banking information for a lower convenience fee which is shady I don't trust this until now unheard-of app and told my landlord I won't use it I paid with money order this month saved my self $50 and they keep sending me late notifications that I can't stop im sure they are also ruining my already crappie credit!

Tracy Townsend

3 years ago

It won't let me put my banking details in It will not let me put my account number in

Business response:

Hi Tracy! Thanks for reaching out about this. Can you please message our chat support with your issues (blue chat button in your app)? We can help resolve any issues you are experiencing!

Josh Rakow

3 years ago

Funny how when you try to rate an app it only takes you to this page if you do 5 stars. Anyway if I could just go on and pay my app and not deal with them trying to sell me insurance and everything else it would be a good app. Not user-friendly at all

Business response:

Hi Josh, thanks for reaching out. If there's anything we can do to improve your experience using our app, please let us know using the blue chat button in your app! We are happy to help!

Amy W

3 years ago

This app is BS. You're supposed to use it to pay your rent and communicate with your landlord. Well that's all fine and dandy but you will be charged a fee 🙄

Business response:

Hi Amy! We appreciate this feedback. Payment fees are not determined by RentRedi but our payment processor. We recommend using ACH, as the fee is only $1!

George Gallegos

3 years ago

I do not agree with having to pay an additional convenience fee for paying my rent through this App. Fee is inconvenient to renters. The apartment complex are the ones who set up this type of payment and they should be responsible for any fees. Making it convenient for renters to use the App. This is a scam by both parties involved and will continue to pay my rent using a money order. ✌️

Business response:

Hi George! Thank you for this feedback. Unfortunately, payment fees are determined by our payment processor, not RentRedi. We recommend using the ACH for paying, as that fee is only $1! Thank you again for this feedback,

shannon bates

3 years ago

unexpected and excessive fees to use.

Business response:

Hi Shannon! Payment processing fees are determined by our payment processor, not RentRedi. We recommend paying with ACH as the fee is only $1!

Brandon C

3 years ago

This is my first rent app that I'm charged to pay my rent... Other app I used before didn't charge me. It's not the cost it's the principle. Very uncool what's next? More fees

Business response:

Hi Brandon, we completely understand. Payment fees are determined by our payment processor, not RentRedi. We recommend using ACH as the fee is only $1. There are no additional fees unless you opt-in to sign up for add-on services (like credit reporting or renters insurance, which are not required).

Darla Osborne

3 years ago

This app sucks can not get to my pc

Business response:

Hi Darla, we're sorry you're experiencing issues! Could you please message into our chat using the blue chat button in your app? You can also use http://tenant.rentredi.com/ to pay rent online!

Cornelius Harris

3 years ago

1) Customer Service are available at 8:00 a.m. EST. Mondays - Friday I call today (Tuesday) at 8:13 a.m. EST & the automated system treats my call as if I am calling outside of business hours and hangs up on me. 2) I've been trying to change my account information & RentRedi keeps requiring me to show 2 deposits that allegedly ended up in my bank account. How Can I Know If RentRedi Has Deposited The Money Into The WRONG ACCOUNT & I'M NOT ALLOWED TO CHANGE IT??? Extremely Inconvenient.

Business response:

Hi Cornelius, thanks for reaching out with this feedback. Can you please message into the chat box located in your app, and we can help you with this issue? Thank you!