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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The app harasses you to sign up for payment reporting and renters insurance every time you open the app.
Business response:
Hi Alex! Thank you so much for this feedback. You click the "X" to prevent seeing it in the future!
Can't figure how to pay
Business response:
Hi there! You can pay rent using the following steps: 1. After you create an account, in the RentRedi app, tap "Rent" 2. Select the charge you would like to pay 3. Select a payment method (Note: paying with a bank account is only $1) 4. Submit payment using your preferred payment method! Let us know using the chat button if you need more help!
Getting real tired of bills showing up and being due sporadically in just a couple days. Then charging me late fees if I'm not on time. This is a cheap criminal way to fatten their wallet!
Business response:
Hi Rory! RentRedi is not responsible for sending out bills or late fees charged. Please let us know if there's anything we can do to improve your experience app-wise.
Trash it's so difficult to setup property information and they don't have an app for landlords only tenants so you have to do all your property set up on the browser. And it always freezing and restarting property 😑 information not cool 😒. I already paid for the year and I'm regretting it already and I didn't even on board any tenants yet
Business response:
Hi Ricardo! We're sorry that you're experiencing issues. Can you use the blue chat button or email team@RentRedi.com & we'll help you get set up! Additionally, there are Apple and Android apps for landlords! Here's how to download the app for Android here: https://help.rentredi.com/en/articles/3391662-how-to-download-rentredi-owner-app-for-android
This app is a scam. They charge you all these fees for you to pay your rent. If you use a credit or debit card it's 2.90% +$.30 every time you pay. If you can avoid this app like the plague.
Business response:
Hi Jordibug, thank you for reaching out. The processing fees are determined by our payment processor, not RentRedi. We recommend using ACH, as the fee is only $1!
Easy to pay rent anywhere any time
Business response:
Thanks so much for your great review, Precious!
Awful, no web portal, charges to process payments. Business model double dips and app is insecure and harvests users data.
Business response:
Hi, We would like to chat with you with regards to your experience with us. Can you provide us your customer ID at team@rentredi.com so that we can reach out?
You have the choice between paying a 3% debit/credit fee in all your rent payments, or giving Plaid your bank login/password. If I had any other choice, I wouldnt use this app.
Business response:
Hi Jeremiah! Thank you for your feedback. Plaid provides a safe, secure, and smooth experience for paying rent! You can directly access your bank account to pay rent, ensuring that your account information is correct and that you have sufficient funds. When you pay with ACH, the fee is only $1! Again, we appreciate your feedback!
The only thing that works properly is the part where your landlord can take your money. Basic functionality is missing. You can submit a repair ticket, but you can't view its status or edit the text. You can't even open it to read the text you wrote. The "Move" button is just a link to Uhaul's website. No help or tips or anything useful. If my landlord didn't specifically request we use this app, I'd be certain this was just a data harvesting scam. Knowing my landlord, it probably is.
Business response:
Hi Robert, we'd love to take some time to show you how to use RentRedi's mobile app! If you like, you can message our chat support (using the button at the bottom of your app) or send us an email at team@RentRedi.com. How to view the status of the maintenance request: Open your RentRedi tenant app, tap "Repair", here you can see the status.
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.7 star rating with 1,599 reviews.
When is RentRedi open?
RentRedi is closed now. It will open tomorrow at 9:00 a.m.