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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
App not loading apartment information after several tries. I've re-installed the app, landlord has sent new invite...nothing works. I was able to pay rent one time in the very beginning but now the "$-RENT" screen just says "loading apartment information" ...forever. Terribly frustrating especially since I've tried to use the Rentredi "help chat" and called their phone number listed in their website but no one answered either attempt. Disappointing overall
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact using the chat support button in your app. Thank you.
Didnt work
Business response:
Hi Pamela! Can you please message into the RentRedi chat on your app so we can help? We'd love to understand more. Thank you!
Unable to make my rent payment through my bank, resulting in a late rent payment and extra fees using my debit card.
Business response:
Hi Rob! Can you reach out to team@RentRedi.com, and we an assist you? Thank you!
Where is RentRedi for Landlords?
Business response:
Hi Devon! Here's how you can get the app for landlords: https://help.rentredi.com/en/articles/3391662-how-to-download-rentredi-owner-app-for-android
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Business response:
Hi Infinity! Please let us know how we can improve your experience in the app or resolve any issues you may be having!
This app asks you to provide your bank login information to make payments, not just your routing and account numbers. This is unnecessary and doesn't seem like good practice. They also included a 2.9% fee on card payments which is insane, considering how expensive rent payments are. This predatory app is fleecing people that are already being fleeced by their landlords. After being pushed to try this by a new management company, I will be opting to send paper checks instead.
1. Lack of support for troubleshooting. My tenants have been trying to make payments through their service but no one has been able to. Tenants and I call for support and answers are always "we don't know, see if it works next month". I can't keep asking my tenants to keep "trying" every month. 2. Their 3rd party latchel contacts me to notify me they cannot find technicians and cancel work orders. Force landlords to so their job of finding techs.
I'm writing this for an older man who is having so much trouble figuring out how to create a portal to pay his rent. This is too complicated for an 80 year old man. Does anyone have a phn number to contact them so he can see what he needs to do?? He's been living in the same house for 7 yrs and the original landlord died and rentredi has taken over. He's been mailing money orders to pay it and cant contact anyone or find a number. He's sent certified letters and cant reach anyone for help.
No cancel option for auto payments
Business response:
Hi Linda! You can cancel auto-payments! Here are the instructions: https://help.rentredi.com/en/articles/4490816-deactivate-auto-pay
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.7 star rating with 1,599 reviews.
When is RentRedi open?
RentRedi is closed now. It will open tomorrow at 9:00 a.m.