RiteRug Flooring & Carpet - Fairborn

LaTricia H 

on BBB

a year ago

I recently had the carpet replaced in my basement. The process from choosing the carpet to installation was so smooth and stress free. Rachel was OUTSTANDING and I really appreciated her efficient communication! I will be replacing the bedroom carpet soon and will definitely give my business to RiteRug! Thank you Rachel! 

Heidi F 

on BBB

a year ago

I just had all of the carpet in my home replaced and Rite Rug was so great to work with. The entire process from selection to installation was so easy and seamless. Rachel C******* was amazing to work with and can't wait to work with her again on future flooring projects! Her attention to customer care is top notch! 

Huel C 

on BBB

a year ago

I want to thank Lakisa W******* and her people at Rite Rug Corporate Customer Care. They did a wonderful job helping me when a laminate floor failed on me after two years. The inspector said that it could have been install or manufacture defect but they would redo the whole job free of charge. The crew sent to do the actual install did what I think was very good job and showed a lot of pride in their work. This job included my kitchen, entryway, hall, laundry room and to closets. 

Diane D 

on BBB

a year ago

Rite Rug had installed a vinyl floor in my home in 2019. Through no fault of theirs, this floor developed problems. Rite Rug sent out an investigator and within days, I had talked to their home office about this problem. Within weeks, I had a new floor picked out and scheduled for installation. The installers they sent were great guys who knew what they were doing. In no time my new floor was installed and it looks great. The best thing of all, it didn't cost me a penny. 

Gus K 

on BBB

a year ago

We purchased vinyl plank flooring form Rite Rug, Dublin Ohio Store. Rick at Rite Rug was very helpful in helping us choose the flooring and arranging installation. After the install, Kathryn at customer service followed up and helped us resolve one minor issue. 

Hailey S 

on BBB

a year ago

Rachel, Lauren, and the install team are AMAZING! I was on a tight time frame (3 days) and they made it happen! Met up with Rachel and Lauren to view samples and for them to get measurements, had the quote and all the info I needed the next day! I absolutely love my new LVP floors and their prices are incredible! 

David H 

on BBB

a year ago

We had Rite Rug, Lancaster, install our vinyl plank kitchen floor. The sales people were helpful, understood their products and let us take multiple samples for in-home viewing. The installer was super. The floor had to meet three custom transitions to adjacent wood floors, and he did an impeccable job (no metal or plastic transition caps for us). After a month we had one plank lift along the baseboard, and Rite Rug repaired it promptly. We have nothing but good things to say about Rite Rug and their service. 

Barbara G 

on BBB

a year ago

Unfortunately, over the past few years, customer service as we know it has been virtually non-existent. But then there's Rite Rug Flooring. Rite Rug Flooring's customer service is second to none. Our sales rep Kevin W***** is amazing! He is personable, polite, professional, and extremely responsive. He even answered our questions while he was on vacation with his family! He has remained committed to us through the entire process of carpeting our home, from the selection of the product to the installation, and after! He is so... read more

James C 

on BBB

a year ago

Did a great job honoring the carpet warranty and re installed new carpet Process was very easy and seem less - customer service was great as well