RiteRug Flooring & Carpet - Fairborn

Kim D 

on BBB

3 years ago

I was in need of good quality carpeting and luxury vinyl tile to renovate our rental property in preparation to sell it. I shopped 4 different flooring stores in the Dayton area and ended up working with Mike D**** at the Rite Rug Fairborn location. Mike was great to work with and very responsive. He is very experienced in the industry and made great recommendations that met my flooring needs perfectly. The installation team did a great job in a timely manner and cleaned up after themselves. There was one issue with a missin... read more

Margaret D 

on BBB

3 years ago

Kevin was there for us through the entire process. He was quick to respond to questions and did not try to upsell on the flooring. He followed up after the installation. He and the installation crew were great. 

Tracy G 

on BBB

3 years ago

Easy quick installation. Did need a small repair. Asia was prompt and proactive in getting the repair facilitated. I am very happy with my carpet. 

Cindy A 

on BBB

3 years ago

We LOVE our new bedroom carpet and had to thank Rachel C******l and her team for making the transformation! We couldn't have had a better experience from the in-home carpet selection process & measuring to the quick and quality installation, Rite Rug nailed it! Thank you! 

Michelle P 

on BBB

3 years ago

Rachel C******* was wonderful. She explained everything and answered all our questions. Rite rug did a great job installing our flooring. We will definitely be using them again for the rest of our house. ******** ******* 

Only1bobert 

on BBB

3 years ago

Rachel was prompt and helped us prepare the house for sale. I feel like we got a good deal for the money and didn’t try to up sell like most flooring companies. The installers were on time and very neat and tidy. Cleaned up after themselves and did a great job with the installation! 

Kim K 

on BBB

3 years ago

I purchased some beautiful carpet from Rite rug. When it was installed unfortunately there was a heaving seam right down the middle of my great room. I contacted customer service and spoke with one of their reps, Jocelyn T*****, and she opened a case. She was able to resolve my issue in a few weeks by replacing the entire carpet. It looks wonderful now and I was very pleased with the carpet and the awesome customer service! 

J Clark 

on BBB

3 years ago

Covid supply chain issues affected the flooring I got (backordered), but Kevin and Rite Rug were on top of it, communicating with the manufacturer for updates on my behalf regularly and keeping me in the loop every step of the way. Skip to installation - absolutely perfect job- I am so happy with the care and detail! 

Louis A. 

on BBB

3 years ago

I had a new laminate floor installed over my existing kitchen tile. We decided not to rip out the existing tile based on the sales person recommendation. This was a huge mistake that caused several issues, as the floor was flexing in places. I brought this to the attention of Jocelyn T***** in customer server. She worked with me and the local installer to fix the issues. We had to have the entire floor ripped up, the old tile and cement removed, new subflooring installed and new laminate re-installed. I paid for the rip out,... read more