RiteRug Flooring & Carpet - Fairborn

Laura B 

on BBB

2 years ago

My husband and I have been loyal customers of RiteRug for years, and our recent experience with their customer service member, ***********************, will make us lifetime clients. From the very moment we had an issue, ****** maintained communication and went above and beyond to make sure our issue was resolved. I rarely see this level of customer service and when I do I think it should be commended. 

Susan R 

on BBB

3 years ago

I've waited many years to have some flooring done in one area of my home. I contacted RiteRug. ***** W***** called me right away and scheduled a time to come to my home for an estimate.He was very personable and showed a sample of what I was interested and I made a purchase that day!If I has questions and reached out to *****, he responded very quickly and was reassuring and reliable. I could count on *****!I highly recommend ***** and RiteRug. Good company, quality product, sales representatives, and installers!Thank you, *... read more

Karen J 

on BBB

3 years ago

The sales representative that my husband and I worked with at Rite Rug, in Centerville, **** was ***********************. ***** came to our home to take measurements for wood flooring and carpeting. He was on-time, polite, and was obviously knowledgeable in the installation of wood flooring and carpeting because he pointed out some important findings involving the installation of wood flooring unique to our home. We actually met with ***** several times and chose 3 different styles and makes of wood flooring on each meeting ... read more

Dave C 

on BBB

3 years ago

Recently had three (3) rooms carpeted and are 'very satisfied' with the ***************** purchased. ******* - Concho were our installers and ************** was our sales rep. All were very professional, courteous and respectful of our property. Installers were very efficient and made sure everything was picked-up/cleaned-up and our furniture put back just where we wanted it. Will be purchasing more in the near future. 

Kathy O 

on BBB

3 years ago

*********************** was our salesman and our point of contact. He stayed involved to get the last part of our floors finished. I truly appreciate everything he did to keep it moving. ******************* was also very good. Im not sure if ***** escalated our experience and that is how we got *** or if he was randomly assigned. Our grandson was here when he was finishing up the kitchen. Loud noises typically make him cry. *** caught on and did everything outside that he could and then would say there is going to be a loud ... read more

Chad G 

on BBB

3 years ago

Had flooring installed while on vacation, come home to find the installers had caused some damage. Spoke with the customer care department, and ************************* was able to assist in making it right. 

Dor L. 

on BBB

3 years ago

***************************** is most effective in customer care support. Although it took two months to resolve my issue of mismatch colors bwt baseboard and quarter after installation of hardwood floor, her integrity fueled my patience and cooperation. She returned my numerous phone calls even when there was little progress to report. This added to my trust and confidence that she will ensure total customer satisfaction just as she promised at our initial meeting. Transparency, courtesy, honesty, and follow through -the ha... read more

Helen J 

on BBB

3 years ago

Kevin of Rite Rug-Columbus, Ohio was very thorough in assessing our carpet needs in our 4-br. home and very professional in all his presentations. His crew installed the carpet in a timely manner and it looks great, feels great and is exceeding our expectations. Thanks for a job well done and we would highly recommend Kevin and Rite Rug for your carpet and flooring needs. 

Christy K 

on BBB

3 years ago

Rite Rug is incredibly east to work with, quick pricing and I love that the install can happen in mere days for in-stock flooring. As a Realtor and rental property owner, they are my go-to!