RiteRug Flooring & Carpet - Lewis Center

Jon W. 

on Birdeye

8 years ago

I was referred by a friend to RiteRug and they didn't disappoint. The salesperson in the was helpful explaining the different types of carpeting, but not pushy. The carpet I ordered arrived in less than a week. The installers called me to provide me an ETA and once they arrived went straight to work. They were finished in 2hrs and even took the old pad and carpeting with them. I would definitely recommend RiteRug to a friend. 

Don M. 

on Birdeye

9 years ago

Gene at the Lewis Center, Ohio Store was Very helful. We needed Carpet installed in about a week. And he made it happen. Installers were very good and polite. Good Job guys. Thanks again Don & Sally. 

Sheila T. 

on Birdeye

9 years ago

I love my carpet the employees did a wonderful job very professional very good quality in a timely matter wonderful job I would recommend you to everyone. 

Heather L. 

on Birdeye

3 weeks ago

I was hoping, but did not expect to hear from Rite Rug after the installation. I initially went to a Rite Rug store and asked if there was a record of my previous installation. I was told that customer information was not kept. I found the home visit contact and reached out. The initial in-home appointment was made for couple weeks out. I never received any reminder of any kind and called to make sure the appointment was still happening. The appointment was quick. The sales person shared that there would be a measurement app... read more

Lenore & Richard B. 

on Birdeye

2 months ago

On July 9th Jeff Kayser came to our condo and measured for carpeting and flooring. We went to the Powell Ohio store and picked out carpet and flooring the same day. We called, the next day, to tell Jeff we were going to cancel the flooring and just get the carpeting. Jeff was audibly very unhappy.. He came to lay the flooring on the 15th but unfortunately we hadn’t closed yet. I take responsibility for that mixup. Then he sent his crew to lay the carpeting in, and the painters were here. The painters never told me that they ... read more

Kay G. 

on Birdeye

a year ago

Installers were amazing but you sent heavily souls carpet to my home which is unacceptable, dirty on backing and the edges. I had more faith in you than that. I need a rebate, I sent pictures to my sales man. Kay Guenther 

Kay G. 

on Birdeye

a year ago

Rite rug did a poor job of sending me dirty carpet on the backing and around all the edging, not something I have every experience 

Amelia L. 

on Birdeye

a year ago

Would probably go elsewhere in the future. Long delay between ordering carpet and delivery/installation. Installers seemed very inexperienced and install wasn't done very well. There was no followup or checkin after installation. Not very customer friendly experience. 

Braydon & Izzy R. 

on Birdeye

a year ago

The work that we have already paid to have done is still unfinished 19 days after our original install date. A second installer was sent out 15 days after our original install date who failed to finish the job. We have gone back and forth with Kelly at "customer care" who has provided no solution. We have always had to initiate contact with "customer care" after being told "we'll call you" or "we'll reach back out to you" only for nearly a week to go by with nothing. We want the work we paid for to be finished or a refund fo... read more