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Rogers & Hollands Jewelers
- Jewelry
- Skokie, IL
About this business
Location details
4999 Old Orchard Center, C27, Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
If I could leave no stars I definitely would! I purchased a man's bracelet for a last minute birthday gift, within a week it was broke. It took an additional week to get back in my hands and back to the store in a total of two weeks. When I brought it into the store they instantly wanted to give me another bracelet, but since the other broke so easily I wanted a refund. I brought up my receipt online and was told I would have to fix the bracelet and pay to have it polished before they could refund my money. I was very confus... read more
Business response:
Kassie, we appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. Please note that we take every review seriously and are working hard to provide our customers with an enjoyable and easy experience in our stores. If you'd like to discuss this further, please email our guest relations team at info@rogent.com.
My husband bought me a necklace from Rogers and Holland's 2 years ago and it quickly became my favorite necklace. It was dainty, simple and light so it didn't irritate my skin. My husband had purchased the warranty but to our dismay, there was nothing R & H "could" do for us when my necklace went missing. So, my husband but the bullet because he knew how much I loved it and how upset I am about losing it. He bought me the same exact necklace a month ago and today I noticed the chain hanging off of my neck, broken with the pe... read more
Business response:
We appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. If you'd like to discuss this with our guest services team here at our home office, please email our team at info@rogent.com.
I will not name names as my intent is not To get anyone in trouble just to inform others of my experience. My fiancé & I went in to look at rings after finding a ring we liked at Macys just to comparison shop. I felt like I had a gun to my head the minute we walked in. They were immediately pressuring us to make a purchase. We mentioned that we were just comparing to Macys for now & the associates went on about how Macys has such low quality jewelry. I asked about the return policy & they said "why would you need to retu... read more
Business response:
We appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. Please note that we take every review seriously and are working hard to provide our customers with an enjoyable and easy experience in our stores. We hope you will give us another chance to deliver a better experience for you in the future.
Do I HAVE to give them one star? I have shopped EXCLUSIVELY with your Bloomington store. Unfortunately, I feel like my time with you is coming to an abrupt end. I went into your Bloomington store today to get my husband's wedding ring repaired (he has a loose stone, not missing) and my own ring sized DOWN after having a baby. We have life time warranties that require us to get our rings inspected every 6 months. Now, I admit we have not had this done this year due to the COVID pandemic. After being pregnant and having a new ... read more
After purchasing a ring and taking it to our local jewelry shop to get it resized, I informed Samantha that the ring couldn't be resized and that there were loose stones. Samantha took a quick look at my ring, denied that there were loose stones and scolded me for going to a "third party" to resize the ring. She accused me not "not trusting" her jeweler or the store which had "been around for 100 years." As a rabbi and member of clergy, I didn't quite know how to respond. I was patient, asking if perhaps Samantha wa... read more
Business response:
We appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. Please note that we take every review seriously and are working hard to provide our customers with an enjoyable and easy experience in our stores. We hope you will give us another chance to deliver a better experience for you in the future.
Only giving a one star because it's the lowest option. Ordered a gift on December 3rd because it had a guarantee delivery date of the 15th. On the 16th still no item called to find out it hasn't even shipped was told they would 2 day ship to guarantee delivery for Christmas. Called again on the 21 because still no item of tracking info. Was told that it hasn't shipped nor do they even have the item back from engraver yet..... very poor customer service. Different answer from everyone. In the original contact email t... read more
Business response:
We appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. Please note that we take every review seriously and are working hard to provide our customers with an enjoyable and easy experience in our stores. We hope you will give us another chance to deliver a better experience for you in the future.
Rogers and Hollands is one of the most unprofessional and incompetent companies I have ever had the displeasure of working with. My fiance purchased my engagement ring from them in Clarksville, TN in October, but I had to work with them online to get my ring inspected every six months (as per the warranty) and resized. They take months to do anything for you, always pass the buck to the warranty company they contract out to, which is AWFUL, and even once I finally sent them my ring and got it back two weeks later, I got it b... read more
Buyer beware! Do NOT shop at Roger's & Hollands. We bought a ring from there, took it for repair on Jan 12th and still havent received it back. Called on Feb 3rd, told would be done by 11th. Called today and told another 4 to 6 weeks. Called corporate for the 2nd time and they thought it was normal to ship jewelry overseas to get fixed. Absolutely ridiculous. Will never buy anything from them again. Worst customer service we've ever experienced !
Business response:
Thank you for contacting us directly at our corporate office. Please know that we take every review and complaint seriously and we are pleased to hear that a resolution was found for you.
Please please please do not shop here. Rogers and Hollands has my ring for 42 days and counting for a simple repair. In the late fall of 2018, I took my ring in to get my 6 month check and they recommended that I have my ring re-tipped. So, I paid $100 for the re-tipping. 2 months later, one of the tips broke. Thankfully I caught it before I lost the diamond. On Sunday, January 20, 2019, I brought it back to Rogers and Hollands to fix the broken tip. They recommended that instead of fixing the tip, I should replace the... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.6 star rating with 384 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open tomorrow at 10:00 a.m.