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Rogers & Hollands Jewelers
- Jewelry
- Skokie, IL
About this business
Location details
4999 Old Orchard Center, C27, Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
So many beautiful pieces of well-made, jewelry paired with terrible customer service. I won't be back at this store every again and here's why: 1) Earlier this year I stopped by because they emailed me about a sale. A pair of rose gold earrings I had been admiring were on sale at a very good price. They were in stock but the salesperson quoted me a price that was $200 more than the price on their website. I left without purchasing the earrings on this day. 2) 4 months later, the pretty little sparklers (earrings) were ... read more
Business response:
Hi Tracey, Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any communication from our associates that has led to your distrust of our family-owned & operated company. Above all else, providing excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and to ... read more
I never post reviews (positive or negative) but I feel cheated and lied too by this store. My husband and I had a great experience with the salesman and I understand issues arise but we decided to buy an anniversary ring from Rogers & Hollands because the salesman told me it would be ready within a month (but said repeatedly "probably sooner"). We have blown right past a month and I am extremely disappointed I will not have the ring before Thanksgiving. The only response either of us received was "Sorry there is nothing we ... read more
Business response:
Hi Ashley, Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our associates that has led to your distrust of our family-owned & operated company. Above all else, provided excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and ... read more
Took this to get to my first post, but was noticeable enough to seem worthwhile. I took a ring in to get the gemstone replaced and the band re-shanked which they said they completed. After about 2 months the band cracked and we took it back to them, they said it was out of warranty period and wouldn't repair it. When my fiance asked if it had been re-shanked they got squirrely, and just said they needed to talk to a manager. They tried to take the ring and said they would hold on it for their manager to see if anything could... read more
Business response:
Hi Chris, I'm so sorry to hear that you're not getting the help you need. We'd love to speak with you directly here at our home office and help. If you could please, give us a call at (708) 679-7520 or email us at info@rogent.com with your contact information, we can hopefully connect today.
When we bought my husband's wedding band here in September, we were warned that it could shatter under extreme circumstances such as slamming it in a car door or getting it caught in heavy machinery. We were told not to worry, though, because in the extreme unlikelihood of that happening, if we brought in the broken ring, no matter how much time had passed, they'd replace it free of charge. Shortly before we'd been married 2 months, my husband was washing his hands, and his ring fell about 3' to the floor and shattered int... read more
Business response:
Hi Cindy, Thank you for reaching out to us about this on Yelp. Can you please give us the chance to chat more about the issue and come to a solution? Please send us a message with your contact phone number. Thank you.
Be careful with their warranty offers. I was told by the sales associate that their warranty was the best in the industry and my ring could be taken to any store nationwide to have it buffed and redipped. This is not true. Store jewelers do not do warranty work (including buffing up a wedding band). All warranty work is shipped out and takes 2-3 weeks. The sales associate hid this fact from me and made the warranty appear to be something it is not. Be careful when buying from this branch. The store manager, Brandon, was very... read more
Once I told them I had a Michael Kors watch, Rogers and Hollands quoted me a battery watch change for $25. They said that if I wanted to get it pressurized for water resistance, they would have to send it away for a week and it would cost $50. What a RIPOFF and an inconvenience. They don't even deserve a star
Business response:
Hi April, Although this review was posted quite some time ago, I would like to reach out to you and see what we might be able to do to make this right. We do not carry the Michael Kors watch line, but perhaps we can chat briefly about our awesome new management staff at Old Orchard, and how they might better assist you in the future? You can send me a direct message through Yelp or an email at info@rogent.com which comes directly to me. Kind regards, Amber W.
Do yourself a favor and AVOID this store! I have never had worse customer service in a jewelry store. Total lack of customer focus and empathy, and no desire to rectify their own mistakes. You'd think a jewelry store would bend over backwards to make customers happy, especially when they screw up, and ESPECIALLY in this economy! Apparently these folks are a few tacos short of a Tex-Mex platter. Glad we didn't buy that ring we saw!
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.6 star rating with 424 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open tomorrow at 10:00 a.m.