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Rogers & Hollands Jewelers
- Jewelry
- Norridge, IL
About this business
Location details
4190 North Harlem Ave., 198, Norridge, IL, 60706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
RecommendedI recently had the pleasure of purchasing an engagement ring from Rogers & Hollands® Jewelers, and I cannot praise Patricia Srachta enough for her exceptional service. As a first-time buyer, I was nervous, but Patricia’s approachable and helpful nature made the experience seamless. She answered all my questions with respect and provided informative insights, helping me choose the perfect ring for the love of my life. Even after the purchase, Patricia continued to assist me promptly via email with additional inquiries, showc... read more
Business response:
Hi, Andriy. Thank you for taking the time to submit a review, it is absolutely wonderful guests like you that help us continue to be your trusted family-owned & operated jewelry company for over 100 years!
RecommendedJust really good people and willing to do anything to help!!
Business response:
Hi Hope! Thanks for the 5-star rating. It’s wonderful guests like YOU that help us continue to be your trusted family-owned & operated jewelry company for over 100 years! We appreciate you very much.
Ruined my engagement & wedding rings by incorrectly soldering them & will not fix them in a timely manner even tho I was promised I would have them today. Now I have to go all weekend without them when the only reason I even had it done when it was done was because I was promised I would have them back within 24 hours. On top of that, I'll probably be losing details in my wedding band, which I picked out because of the details, due to their mistake.
Business response:
Hi, Kaitlyn. At Rogers & Hollands® Jewelers, We appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. If you would like to discuss this further, feel free to reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-829-2600 option 6.
The young cashier was very unprofessional and a liar. I would never shop at this location again!!!
Business response:
Hi, Tatiana. We are sorry to hear about your experience, but we thank you for sharing this with us as we are committed to continuous improvement of our service through the feedback we receive. If you would like to discuss this further, feel free to reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-829-2600 option 6.
I bought my husband a bracelet at this location for under $100 a while back, today he went to get an estimate to get the clasp repaired and they told him it would be $105 to repair. Ridiculous.
Business response:
Hi Chris, Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any communication from our associates that has led to your distrust of our family-owned & operated company. Above all else, providing excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and to be... read more
Beyond irritated with Roger & Holland’s! I dropped my chain off in December to be fixed. Shortly after dropping it off, my wallet got stolen. After totally forgetting about it until June, Dusty went to go pick it up. Only to be told they didn’t have it. And I would get a phone call on Monday. Never got a phone call. For 2 months I have went back and forth with Roger and Holland’s. My necklace and pendant were dropped off to them on December 21st. The pendant wasn’t even from there, but it’s the 1 I wore with the chain. Anywa... read more
Business response:
Hi Kayla, Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any communication from our associates that has led to your distrust of our family-owned & operated company. Above all else, providing excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and to b... read more
This particular location has numerous employees who can demonstrate TERRIBLE CUSTOMER SERVICE. I see on this the Manager for this location has 15+ experience but you can definitely tell that she is a perfect example of a employee who doesn't care about customer service or how her employees treat guest. I purchased a tungsten air ring and needed a replacement and a employee there convinced my wife and I to purchase the "Air" ring which was considerably lighter on my finger & and another great perk was these rings had a lif... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.3 star rating with 253 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open at 10:00 a.m.