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Rogers & Hollands Jewelers
- Jewelry
- Norridge, IL
About this business
Location details
4190 North Harlem Ave., 198, Norridge, IL, 60706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I had the worst experience ever. The young lady Linda had no clue where my jewelery was. I left it with her for a repair. She claimed to contact me with an estimate. I waited almost a week. With no response. Finally I went in and this Air Head completely forgot. It was in some drawer. I picked up my ring and left. She was very rude, very ignorant and I personally feel she has no business in Jewelry especially with expensive item's. Dont leave any thing with this young Lady Linda you will regret it. Especially if its somethin... read more
Business response:
Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our associates that has led to your distrust of our family-owned & operated company. Above all else, provided excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and to be able to... read more
This particular location has numerous employees who can demonstrate TERRIBLE CUSTOMER SERVICE. I see on this the Manager for this location has 15+ experience but you can definitely tell that she is a perfect example of a employee who doesn't care about customer service or how her employees treat guest. I purchased a tungsten air ring and needed a replacement and a employee there convinced my wife and I to purchase the "Air" ring which was considerably lighter on my finger & and another great perk was these rings had a lif... read more
Business response:
Hi Ryan, Thank you for reaching out to us here on Yelp. As a family-owned & operated company we take these reviews very seriously and would truly appreciate the opportunity to speak with you directly about this. Can you please send us a private message with your contact phone number so we can get in touch as soon as possible? Thank you.
Went to pick up a ring my husband bought me for Christmas that I had to have sized. While there, I spotted another ring that was so pretty!! Quickly talked my husband into buying it. It was $125.00. When I got home half an hour later, I pulled a picture of it up on their website so that my daughter could see it...on the website it was only $94.00. I was very dissappointed. I emailed them stating what happened, and their response was this: Good Morning Kim The prices on our website are a bit lower than our stores. ... read more
Business response:
Hi Kim, thank you for reaching out to us about this. Yes, items at different times may be a different price point online. However we always encourage guests to shop with us in the store as to get the best guest experience, staff knowledge, and proper instructions regarding the jewelry or watch. In addition to this, we also hope that our associates can explain policies, and protection plans in greater detail during your visit. If you would provide us with your telephone number in a private message, I can have someone call... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.4 star rating with 335 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open at 11:00 a.m.