Rogers & Hollands Jewelers

Evon B. 

on Yelp

9 years ago

I went in to get my ring inspected and had a great experience at this location! Gia was super nice and friendly!! 

Jennifer S. 

on Yelp

3 days ago

If i could give them 0 i would. First i was pressured by Sergio to get the rings i even went back to try and return them but was told i missed the deadline and Sergio no longer worked at the woodflied location i later lost my job and was unable to make the payments. They are now taking me to court for $2500 for a rinf that was appressed for $150 when i went to get it checked this company really has nothing better to do when i asked to be put on payments, they said it was to late they were taking me to court. I WILL NEVER SHO... read more

Kim M. 

on Yelp

2 years ago

I bought a ring, it was beautiful. The holiday cash...what a joke...I received 5 of them for $100 off every $300. I spent the $300 and received 5 certificates, they tell me I need to spend another $300 dollars to redeem the certificates. What a bunch of BS. Also the ring has been in to replace the stones that fell out 2 times in about 2 weeks. 

Joey K. 

on Yelp

4 years ago

I purchased (2) Necklaces for my Daughters for Christmas. My Daughters broke. I tried to Call and have it repaired under Warranty. The Lady on the phone was rude and stated she could only get an estimate for repair. There is no Warranty on it. I purchased it in November. It was not opened until December 25th. It broke February 7th and was never worn until this 1st time. DO NOT BUY FROM HERE 

Joe G. 

on Yelp

4 years ago

HORRIBLE! Rogers and Hollands has been steadily going down hill for years, but it appears they have now hit a new low in this store. If you have a choice of going anywhere else I would greatly encourage it. We have been long time R&H customers and as we have seen a steady decline in customer service at this store and it appears that the manager Jon has found a convenient excuse in Co-vid to be even worse. As that was all he kept saying was cut me some slack because of co-vid. From sending our jewelry to a different store and... read more

Linda M. 

on Yelp

4 years ago

I should have came to this store then! I mean the sales reps at the the Peoria, IL store are sneaky and possibly racist. I mean I put a ring on layaway April 30 and here it is a month later almost and I paid it off including insurance, and still haven't received my resized ring yet. They were hiding the insurance price, like it was a secret or something, and still didn't never told me how much the insurance was. I tried to call the corporate office but, can't find it. my ring was supposed to be on sale, but I was actually ch... read more

Luis C. 

on Yelp

4 years ago

They say two week i get the virus but come on you don't keep me updated i have been a long standing costumer but but no updates hmm my patients runs short 

izabil i. 

on Yelp

5 years ago

Please do not waste your time going in here. There are so many great places that have wonderful customer service this is just not one of them. My husband bought me a birthstone necklace for Christmas. The lady was new there and sold him purple instead of sapphire for September. He didn't know and the lady assured him it was September. SHE WAS WRONG. I came back and they assured me they would fix it because the girl was new. That's great , no problem. I waited a month and a half only for them to tell me I owe them $200 extra ... read more

Alex H. 

on Yelp

5 years ago

Overall, I'm sad to say that I'm disappointed in my experience at this store. My fiancé proposed on Christmas morning and I LOVE the ring which was purchased at a different Rogers & Hollands location. It was a bit big, so the following week we drove to the closest Rogers & Hollands location (this one in Norridge) to have it resized. Luckily he got the lifetime protection on the ring so we knew we could have it resized at no additional cost. To put it as gently as I can, the associate who helped us when we arrived (I'm unsu... read more