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Rosati's Pizza
- Pizza
- Mesa, AZ
About this business
Location details
4425 S Mountain Rd, Unit 101, Mesa, AZ, 85212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
We were excited for this place to open. The pizza is delicious but the price along with the service is very disappointing! Our first experience was $79 for very little food but it was good, so we tried again and was placed on hold for 10 minutes to then be convinced by the person taking the order that they were to busy for our business... his words it "will be an over an hour just to get to our order" that was for a pick up order not delivery. NOT IMPRESSED!!
Business response:
Hi Rhonda- My apologies for the late reply. I am playing catch up on the profile and wanted to thank you for your feedback. I'm sorry to see you had this frustrating experience and I hope you will give us another chance to serve you and earn your stars soon. If you ever have concerns, please let management know and we will do our best to make sure you have a 5 star Rosati's experience with us.
We were excited for this place to open. The pizza is delicious but the price along with the service is very disappointing! Our first experience was $79 for very little food but it was good, so we tried again and was placed on hold for 10 minutes to then be convinced by the person taking the order that they were to busy for our business... his words it "will be an over an hour just to get to our order" that was for a pick up order not delivery. NOT IMPRESSED!!
Business response:
Hi Rhonda- My apologies for the late reply. I am playing catch up on the profile and wanted to thank you for your feedback. I'm sorry to see you had this frustrating experience and I hope you will give us another chance to serve you and earn your stars soon. If you ever have concerns, please let management know and we will do our best to make sure you have a 5 star Rosati's experience with us.
Just ordered for the first time and basically spent $50 to have a calzone delivered. We also ordered a large cheese pizza that wasn't cooked enough and the dough was raw. Called to see if anything could be done and they told us the pizza is on a timer so....offered no solution. Told us if they cooked it longer the cheese would have burned. Definitely not an issue as even the cheese is barely cooked. First and last time ordering from here.
Business response:
Hi Lisa- Sorry for the late response here. This does not sound like the kind of service we strive to provide and I'm sorry you had a frustrating experience with us. I am hopeful you will give us another chance to serve you and show you how great we can be.
Just ordered for the first time and basically spent $50 to have a calzone delivered. We also ordered a large cheese pizza that wasn't cooked enough and the dough was raw. Called to see if anything could be done and they told us the pizza is on a timer so....offered no solution. Told us if they cooked it longer the cheese would have burned. Definitely not an issue as even the cheese is barely cooked. First and last time ordering from here.
Business response:
Hi Lisa- Sorry for the late response here. This does not sound like the kind of service we strive to provide and I'm sorry you had a frustrating experience with us. I am hopeful you will give us another chance to serve you and show you how great we can be.
We've ordered from this location a few times and the wait times are ridiculous. They tell you 35 minutes in the phone, I show up at 35 minutes and stand and wait at least another 10-15 or more minutes every time! I'll seriously rethink ordering from here again until they can get it figured out. There are multiple people waiting in a store with no seating etc. Give people a better estimate on time!!
Business response:
Hi Denise- Sorry for the late response here, I am playing catch up on the profile. We appreciate your feedback and take all comments to heart. We've made some changes and I am hopeful you will give us another opportunity to earn your stars soon.
We've ordered from this location a few times and the wait times are ridiculous. They tell you 35 minutes in the phone, I show up at 35 minutes and stand and wait at least another 10-15 or more minutes every time! I'll seriously rethink ordering from here again until they can get it figured out. There are multiple people waiting in a store with no seating etc. Give people a better estimate on time!!
Business response:
Hi Denise- Sorry for the late response here, I am playing catch up on the profile. We appreciate your feedback and take all comments to heart. We've made some changes and I am hopeful you will give us another opportunity to earn your stars soon.
Went down at 130p to take advantage for their slice of pizza and soda for $5 special that is from 11-3, they only had one slice available and said they're not making any more pizza to serve by the slice. What's the point of having the special if you're not going to offer it the entire time? What a waste of time
Business response:
Hi Erin- Sorry for the late response here, I am just now catching up on our profile! We appreciate your feedback and I'm sorry this happened- we surely will have slices until the cut off time going forward. I hope that you will give us another shot soon.
Went down at 130p to take advantage for their slice of pizza and soda for $5 special that is from 11-3, they only had one slice available and said they're not making any more pizza to serve by the slice. What's the point of having the special if you're not going to offer it the entire time? What a waste of time
Business response:
Hi Erin- Sorry for the late response here, I am just now catching up on our profile! We appreciate your feedback and I'm sorry this happened- we surely will have slices until the cut off time going forward. I hope that you will give us another shot soon.
We just went to the one in east valley off of mountain view road We ordered a thin crust pizza with mushrooms onion peppers and sausage. The crust was good could not find the meat and not enough cheese . That 16 inch pizza cost us 27 dollars what a rip off.
Frequently asked questions about Rosati's Pizza
How is Rosati's Pizza rated?
Rosati's Pizza has a 4.1 star rating with 1,000 reviews.
When is Rosati's Pizza open?
Rosati's Pizza is open now. It will close at 10:00 p.m.