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Rosati's Pizza
- Pizza
- Mesa, AZ
About this business
Location details
4425 S Mountain Rd, Unit 101, Mesa, AZ, 85212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Took over 2 hours to deliver pizza, I live 1.8 miles from restaurant. STAY AWAY!! Was charged to much for this lousy service.
Business response:
John- We appreciate your feedback though it's disappointing to see you weren't happy with your Rosati's experience. Delivery time can be dependent on many factors, from time of day to a big sports game airing. We do our best to be prompt but of course being human, we may make mistakes from time to time. We want you to love what we do so if there is ever anything we can address to ensure your happiness, please don't hesitate to let management know at the time of your order.
Took over 2 hours to deliver pizza, I live 1.8 miles from restaurant. STAY AWAY!! Was charged to much for this lousy service.
Business response:
John- We appreciate your feedback though it's disappointing to see you weren't happy with your Rosati's experience. Delivery time can be dependent on many factors, from time of day to a big sports game airing. We do our best to be prompt but of course being human, we may make mistakes from time to time. We want you to love what we do so if there is ever anything we can address to ensure your happiness, please don't hesitate to let management know at the time of your order.
I placed an order at 1:30 for a 4:15 pick up and I got there at 4:15 and waited until 5 for 1 missing pizza. And the manager yelling "heard" to understand him was disrespectful and everyone in the lobby had something to say. Very embarrassing for this establishment. Nobody in there has any type of customer service.
I placed an order at 1:30 for a 4:15 pick up and I got there at 4:15 and waited until 5 for 1 missing pizza. And the manager yelling "heard" to understand him was disrespectful and everyone in the lobby had something to say. Very embarrassing for this establishment. Nobody in there has any type of customer service.
This location is horrible! We use to order all the time and it seems like recently they just don't like answering phones or let alone working. The last few times I had gotten was seemed to be an older man who was the rudest person ever on the phone! My husband and I tried calling last week a couple times through the week to order for lunch, we called at 11:45..no answers. We called again right now, no answer. Just rings and rings. So, looking for another pizza place for lunch...once again. Everyone there is so rude
Business response:
Trisha- We appreciate your feedback and take all comments to heart. I'm glad to see that you've enjoyed your Rosati's experiences in the past and I'm hopeful that we get another opportunity to get back on your good side soon.
This location is horrible! We use to order all the time and it seems like recently they just don't like answering phones or let alone working. The last few times I had gotten was seemed to be an older man who was the rudest person ever on the phone! My husband and I tried calling last week a couple times through the week to order for lunch, we called at 11:45..no answers. We called again right now, no answer. Just rings and rings. So, looking for another pizza place for lunch...once again. Everyone there is so rude
Business response:
Trisha- We appreciate your feedback and take all comments to heart. I'm glad to see that you've enjoyed your Rosati's experiences in the past and I'm hopeful that we get another opportunity to get back on your good side soon.
WORST experience ever!!! They completely messed up our order tonight and would not replace them or correct it. Offered us a 50% discount to keep the order that we didn't order!!! We ordered delivery and they said our only other option was to drive the pizzas back and wait another hour for the correct order. The person on the phone LITERALLY gave the loud frustrated sigh out loud when we said this was unacceptable. Never again. This is crap business ethics.
Business response:
Keri- I've reached out to you privately for more information about your order and with hopes to make it right. I'm hopeful we get another opportunity to serve you and show you a wonderful Rosati's time soon.
WORST experience ever!!! They completely messed up our order tonight and would not replace them or correct it. Offered us a 50% discount to keep the order that we didn't order!!! We ordered delivery and they said our only other option was to drive the pizzas back and wait another hour for the correct order. The person on the phone LITERALLY gave the loud frustrated sigh out loud when we said this was unacceptable. Never again. This is crap business ethics.
Business response:
Keri- I've reached out to you privately for more information about your order and with hopes to make it right. I'm hopeful we get another opportunity to serve you and show you a wonderful Rosati's time soon.
I called to order two pizzas and asked what a "monster" had in it. The lady who was taking my order rudely said "everything!" ( I wanted to know exactly). After giving her my payment method I told her that I had a coupon. She told me " too late I ran your card!" I understand some people had their bad days....... Leave it at the door when you are working. Either the GM needs to have a serious team meeting or prepare for a loss of a location ( based on the reviews). I highly suggest looking at financials. Based on my experien... read more
Business response:
Priscilla- We appreciate your feedback and take all comments to heart. We strive for 5 star service as well as food and it's disappointing to see you had these frustrations. I'm hopeful we get another opportunity to show you the kind of great Rosati's experience we are known for soon.
Frequently asked questions about Rosati's Pizza
How is Rosati's Pizza rated?
Rosati's Pizza has a 4.1 star rating with 1,010 reviews.
When is Rosati's Pizza open?
Rosati's Pizza is open now. It will close at 9:00 p.m.