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Rosati's Pizza
- Pizza
- Mesa, AZ
About this business
Location details
4425 S Mountain Rd, Unit 101, Mesa, AZ, 85212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
One star is far too generous for Rosati's on Mountain Rd in East Mesa. We have ordered their Pizza on and off for a few years now which has been hit or miss, however the lack of customer service is always guaranteed. Tonight it climbed to a whole new level. The gentleman (and I use that term VERY loosely) on the phone taking our basic pizza and wings order was nothing short of hostile. I get we all have our bad days but wow......
Business response:
Mary- We appreciate your feedback though I'm sorry to see you have had anything less than 5 star experiences with us. I'm hopeful we get another opportunity to serve you and earn the rest of your stars soon.
If you have a choice order from someone else.....I don't know what they have done..... but their crust has gone down hill. Both the deep dish and regular. We used to order regularly and saw the quality drop almost over night. Stopped ordering from them for a few months and just tried them again this evening. Same bad crust and our deep dish was too done. Burned crust!
Business response:
Chris- We want each order to be a 5 star one so please don't hesitate to let management know at the time of your order if you ever have concerns. We are using the same tried and true Rosati's recipes so I'm sorry to see that you experienced some frustrations. I do hope we get another opportunity to serve you and earn your stars soon.
If you have a choice order from someone else.....I don't know what they have done..... but their crust has gone down hill. Both the deep dish and regular. We used to order regularly and saw the quality drop almost over night. Stopped ordering from them for a few months and just tried them again this evening. Same bad crust and our deep dish was too done. Burned crust!
Business response:
Chris- We want each order to be a 5 star one so please don't hesitate to let management know at the time of your order if you ever have concerns. We are using the same tried and true Rosati's recipes so I'm sorry to see that you experienced some frustrations. I do hope we get another opportunity to serve you and earn your stars soon.
We have been ordering from here the past few years but the quality and service has declined. They now use door dash as their drivers. Last week we ordered a pizza and it was delivered with it all smashed as the delivery driver must have tipped it on its side. My wife spoke to a Brandon who said he would credit our account and use our phone number when ordering. I put a note on our online order that we had a credit under our phone number that should be applied to our order. I get a nasty note on the receipt when it was delive... read more
Business response:
Brent- We appreciate your feedback though it's disheartening that a frustrating experience is what prompted a review after years of positive experiences. We are doing our best to address delivery issues with the third party services and I am hopeful that we get another opportunity to serve you soon.
We have been ordering from here the past few years but the quality and service has declined. They now use door dash as their drivers. Last week we ordered a pizza and it was delivered with it all smashed as the delivery driver must have tipped it on its side. My wife spoke to a Brandon who said he would credit our account and use our phone number when ordering. I put a note on our online order that we had a credit under our phone number that should be applied to our order. I get a nasty note on the receipt when it was delive... read more
Business response:
Brent- We appreciate your feedback though it's disheartening that a frustrating experience is what prompted a review after years of positive experiences. We are doing our best to address delivery issues with the third party services and I am hopeful that we get another opportunity to serve you soon.
Besides the fact that it's just too expensive. $50 bucks for a pizza and wings is crazy!! On top of that they use grub hub delivery and they don't care about anything. My order was over 30 min late and when I finally called they said it was marked delivered. I look outside and my food is on the ground out front. No notifications or door bell, not even a knock. If I have to pay that much for pizza it should be delivered on time and handed to me at my door. What happened to good ol pizza delivery guys come on! You won't see me... read more
Business response:
Jack- Thank you for sharing your feedback, we take all comments to heart. We also miss good ol pizza delivery folks, the main reason we've had to go to third party services is the recurring staffing issues that businesses are continuing to have. I'm sorry to see that this has caused you frustrations as well.
Besides the fact that it's just too expensive. $50 bucks for a pizza and wings is crazy!! On top of that they use grub hub delivery and they don't care about anything. My order was over 30 min late and when I finally called they said it was marked delivered. I look outside and my food is on the ground out front. No notifications or door bell, not even a knock. If I have to pay that much for pizza it should be delivered on time and handed to me at my door. What happened to good ol pizza delivery guys come on! You won't see me... read more
Business response:
Jack- Thank you for sharing your feedback, we take all comments to heart. We also miss good ol pizza delivery folks, the main reason we've had to go to third party services is the recurring staffing issues that businesses are continuing to have. I'm sorry to see that this has caused you frustrations as well.
I will never order from rosati's in Mesa ever again. Worst customer service ever. Placed an order for pasta for myself because I can't eat much of anything else. My husband ordered a sandwich. We ended up with a pizza and a sandwich. I am not able to eat pizza. when we called the manager he shares his employees always read the order back and that it was our fault. She did not read back the order. Gave the amount and that was it. The manager then states he read the past orders and we always get pizza. I can't eat pizza I ex... read more
I will never order from rosati's in Mesa ever again. Worst customer service ever. Placed an order for pasta for myself because I can't eat much of anything else. My husband ordered a sandwich. We ended up with a pizza and a sandwich. I am not able to eat pizza. when we called the manager he shares his employees always read the order back and that it was our fault. She did not read back the order. Gave the amount and that was it. The manager then states he read the past orders and we always get pizza. I can't eat pizza I ex... read more
Frequently asked questions about Rosati's Pizza
How is Rosati's Pizza rated?
Rosati's Pizza has a 4.1 star rating with 966 reviews.
When is Rosati's Pizza open?
Rosati's Pizza is closed now. It will open at 11:00 a.m.