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Royal Pools & Spas

4.2

About this business

Location details

5008 Rt 17M, New Hampton, NY, 10958, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun11:00 a.m. to 3:00 p.m.
4.2285 reviews
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Carol Koch Turner's profile image
Carol Koch Turner 
recommend  Recommended
5 years ago

It may have been due to the warmer winter weather we had this past year but my pool was a disaster by mid May. I called Royal Pools and Spas, with whom I have been doing business for over twenty years, to order my yearly supply of Bacaquil for curb side pickup: I had to leave a message. Shortly thereafter LAURA called me back and explaining that she was working from home, without hesitation helped me put together my order and told me to call her if I should need any further assistance. After at least three trips to the st... read more

Andrea Levy Karlan's profile image
Andrea Levy Karlan 
recommend  Recommended
5 years ago

The owners and the staff are extremely knowlegeable and friendly. This is a family owned business and that's how they treat their customers. If I could give them 6 stars I would but 5 is the max. Bruce Karlan 

Anna Marie's profile image
Anna Marie 
recommend  Recommended
5 years ago

Beautiful pool and excellent customer service long after they got paid. 

Mark Damia's profile image
Mark Damia 
recommend  Recommended
5 years ago

Royal has given us topnotch service on our Sundance Spa over the past 4+ years. They are very responsive and follow-up to make sure they did the best job they could. Highly recommended! 

Robin Selesky's profile image
Robin Selesky 
recommend  Recommended
5 years ago

I have been meaning to write a review for like 2 years now, lol. I will be the first person to admit, I am not an easy customer. Having owned my own service business for 20+ years has made me “raise the bar” on expectations- just for the simple fact that I know what my clients put me through. Joe and the staff at the Poughkeepsie store have been great to deal with. And I do not say that lightly. They do my openings , closings, deal with my barrage of questions with excellent customer care. Always get back to me, any issues I... read more

Lauren Roman's profile image
Lauren Roman 
recommend  Recommended
6 years ago

Jose and his technician team came out and identified the issue quickly and serviced our hot tub thoroughly! Excellent experience! Thank you to Jose!! 

Cara Castorina-DiPlacidi's profile image
Cara Castorina-DiPlacidi 
recommend  Recommended
6 years ago

I have worked with them for many years. They are fabulous. Always accommodating for appointments, to solve problems, service at stores. Wonderful owners and staff! Would highly recommend them to everyone! 

Alice Serrano's profile image
Alice Serrano 
recommend  Recommended
6 years ago

Everyone from the salespersons to the installers to the associates in the showroom have been above and beyond professional, knowledgeable, and eager to answer questions and assist me in any way possible. My only regret is that i didn’t use Royal Pool 10 years ago! They are truly amazing! 

Laura Danzig's profile image
Laura Danzig 
recommend  Recommended
6 years ago

Thank you Royal Pools! My pool had an issue with being cloudy for almost 2 pool seasons. We tried everything to get it clear, including several other pool companies. I was beginning to think it was hopeless. Royal Pools came and within a few days my pool was clear. They went above and beyond to help me with my pool. 

Frequently asked questions about Royal Pools & Spas

How is Royal Pools & Spas rated?

Royal Pools & Spas has a 4.2 star rating with 285 reviews. 

When is Royal Pools & Spas open?

Royal Pools & Spas is closed now. It will open at 9:00 a.m.