Royal Pools & Spas

Maureen Lofaro 

on Facebook

6 years ago

update***** We heard from the owner who was very concerned and immediately handled and corrected the situation! Her employee was amazing and we are now very satisfied with a beautiful pool. Thank you very much. Disappointed. We bought our pool Oct/Nov of 2018 and it was installed late November. The installers did not complete the job, left boxes of pool parts out and left without telling us. We found the boxes and put them away out of the weather but since then trying to get a hold of anyone has been very difficult. My husba... read more

Janine WS 

on Facebook

6 years ago

We had them redo our gunite pool and they did a very poor job. The finish was rough and the tiles falling off. I would go elsewhere. They never came back to redo. 

Raphael Auad 

on Facebook

7 years ago

This place is the worst for customer service, rude people starting with Debi and going to a worst guy called JP. Bought a $8.000 spa from them and tried to get the weekly maintenance done only to be left hanging by this horrible and unprofessional company. Service was schedule for a date and nobody showed up. When called to ask why, was told that they needed a credit card on file. Problem solved and they couldn’t come to clean right away, well after the original appointment. I asked why a different day since I was counting o... read more

Mark Goldstein 

on Facebook

7 years ago

I bought a spa from them in 2002. Loved the Sundance spa. 2.5 years ago we had a pump fixed and did not fill it again till this passed September. I called them in to fix the tub, in October because it was leaking, they told me I had freeze damage and I asked them to fix it. They showed up charhed me 150.00 and told me they needed a second crew to lift the tub to its side. Ok next visit was about 300.00 because of the two crews. They turned it on the side and started looking for leaks. They could not finish and was told they ... read more

Charli Parachinni 

on Facebook

7 years ago

Number 1 reason why I don’t recommend your company? One of your drivers hit my vehicle and left the scene of an accident. A picture of the license plate was taken and shared with local police, there was also a witness. You can be sure this is not over. 

Jay Presutti 

on Facebook

8 years ago

I reached out to Royal Pools to schedule a closing of my in-ground pool as a new customer. I was asked to give my credit card information and pay in advance prior to showing up and performing their service. When I told them I would be happy to pay at the time of service once it is completed to my satisfaction I was told by Kevin that is not their policy everyone must pay in advance if I did not want to do that to find another company. I do not leave my credit card on file for nobody let alone have it charged for something I ... read more

Patricia Nuss 

on Facebook

8 years ago

Horrible price gouging! I have a Hayward Pool heater. Royal is the authorized servicer in the area. Hayward provided a free replacement part and told me it should cost @ $150 in labor. Royal said because I was not a current customer of theirs the labor cost would be $560...for approx 2 hours of work!!! You should be ashamed. You will NEVER get a penny of my business 

Robin Young 

on Facebook

9 years ago

Nice employee you got Royal Pools. Not only did the jerk come flying into the Chase Bank (on Rt. 211 by ShopRite) at 1:03 in the afternoon, but parked cockeyed over 2 handicap spots cause he was in such a rush to do his banking. When I pulled up to take a picture the younger employee waiting in the truck jumped out right away,apologized and moved the truck. Shame on you Royal Pools employee...shame shame shame!!!! Too bad I can't post the picture here, but i did post on my wall...and people are commenting and sharing.