Ruby Lodge Care Home

4.9

Assisted Living Facilities
Thirsk

About this business

Wellness Assisted Living Facilities

Location details

Inspiration Way, Sowerby, Thirsk, YO7 1TS, United Kingdom

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4.968 reviews

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Joan C

5 months ago

As my husband's stay was for respite only I cannot possibly answer all the questions asked. However, for a short week, I was satisfied with his care which gave me so much relief and relaxation.

Business response:

Hello, Thank you for the kind words of feedback here. We really do value your feedback from your Husbands time with us at Ruby Lodge. Thanks Holly.

E H

6 months ago

Mum is benefitting from the genuine care provided by the team at Ruby Lodge. She is enabled to be as independent as she can, the support steps up when she needs more help. When mum was poorly, the help was amazing. I can't thank them enough.

Business response:

Thank you so much for the feedback - personalising care is so important to us, knowing when more support is needed and when to step back a little ensures we are being led by Mum when her needs change. Thank you.

Cheryl K

6 months ago

My dad has been living at Ruby Lodge Care Home since my mum died earlier this year. He is settled and happy in the home. The staff are so welcoming and made him comfortable from day one. He enjoys the company of the carers and other residents and the activities which help him to socialise. The support he has is excellent and I can relax knowing that he is safe and happy.

Business response:

Thank you for your kind feedback - we are so happy has Dad settled well and is enjoying life at Ruby Lodge. Your feedback means so much to our teams.

Dianne C

7 months ago

My friend came for respite at Ruby Lodge. It is a truly amazing place where she had the best care ever. Friends and relatives were treated absolutely amazing. Coffee was a lovely gesture and the price was brilliant. Always someone to greet you on arrival. Would definitely recommend you.

Business response:

Thank you so much for your lovely review, we truly do love to read these and share these with our amazing care team.

K C

8 months ago

Ruby Lodge was welcoming to My Mum and made her feel settled in, The staff were very kind and looked after Mum with her various needs, including getting her favourite newspaper! Mum found the room and furnishes very nice

Business response:

Thank you for the lovely feedback. Much appreciate you taking the time to leave us this. I am pleased Mum is happy with her room.

Stephen T

8 months ago

All the Staff were very warm and friendly especially the Receptionist. Lovely Home, Good atmosphere. Very Clean. The overall experience was better than I expected. Facilities are very good. Coffee was very good. My dads room is lovely.

Business response:

Thank you so much for taking the time to leave us such a wonderful review, which we always share with our amazing team. Thank you once again.

Michelle T

8 months ago

My father in law went into ruby lodge in July of this year for respite he loved it that much he asked if he could live there permanently. The staff are fantastic , very friendly and go above and beyond i.

Business response:

Thank you for a lovely review, we really do love to see this feedback, which we always share with the team. Thank you so very much. Kindest regards Holly.

Emma L

8 months ago

My husband spent 10 nights at Ruby Lodge for respite. From the first visit to the discharge process I could not fault anything. Time was taken to get to know my husband's needs along with his likes and dislikes. Communication was excellent and all members of the team were very friendly. Ruby Lodge itself is beautiful and extremely clean. I don't think there is anything to compare with it in this area. We will definitely be using it again for future respite periods and look forward to joining a coffee morning soon.

Business response:

Thank you for your feedback - settling well into respite is so important, we are thrilled that your experience was such a positive one all round and we look forward to welcoming you all back soon

J H

8 months ago

My relative first went to Ruby Lodge for respite after several falls and a spell in hospital. He has thrived in the short time he has lived there. He has put on weight and looks better than he has for the last two years. Every time we visit we find him playing a game or chatting to other residents. His mental health and quality of life has improved and he is once again enjoying life. Really impressed with the staff who are very kind, know everyone's name and always know where we can find him. The facilities really contribute... read more

Business response:

Thank you so much for your review and feedback. We are so pleased that you feel our wonderful facilitates contribute to the wellbeing of your loved one as well as the care of the staff. We are thrilled to see our residents thrive especially after a spell in hospital.