Ruby Lodge Care Home

Liz H 

on Carehome.co.uk

10 months ago

It wasn't an easy decision to place Mum in residential care but even with care at home (including an attempt with live-in care) it was clear that her needs were not being met. We looked at a number of homes but an impromptu visit to Ruby Lodge, after a planned visit to a different home that shall remain unnamed, helped make the decision a bit easier. The team could not have been more welcoming and this has continued since Mum's admission. We are kept informed of any issues in a timely way and Mum herself says everyone is kin... read more

Angela H 

on Carehome.co.uk

11 months ago

My 94-year-old Father has recently moved into Ruby Lodge and received a lovely warm welcome - everyone is so helpful and nothing is too much trouble. He is really enjoying himself and has been busy with different activities each day - just what he needs. He is encouraged to retain his independence whilst also being supported at all times when needed. Ruby Lodge is a new home and the facilities and food are fabulous. This is more like a 5* hotel than a care home and it is a joy to live in and to visit. Every effort was made f... read more

R Y 

on Carehome.co.uk

11 months ago

In difficult and emotional circumstances I have been dealt with with kindness, understanding, and professionalism at all times. My husband has been in here for respite and he was happy and comfortable throughout. The staff have made the whole thing easier to deal with. 

S B 

on Carehome.co.uk

11 months ago

We are very pleased with how well my Mum has settled after only four weeks. The staff (some of whom are already known to her) have been so welcoming. The atmosphere at Ruby Lodge is upbeat, happy, fun, and all-inclusive. We are pleased with how the scope of activities has developed so quickly (the home has only been open for a couple of months). We also appreciated the level of engagement with the managers when we had suggestions to make - all were taken on in a spirit of shared enterprise. Without a doubt, this home has cau... read more

Derrian E 

on Carehome.co.uk

a year ago

The whole experience was great for my Mother and me and my sisters. She was reluctant to move from her apartment but unfortunately, her health has deteriorated so more permanent care was needed. The whole experience of visiting her in a relaxed environment with caring staff and enjoying the facilities with her makes it all more pleasurable, for all of us. 

I H 

on Carehome.co.uk

a year ago

Ruby Lodge Care Home is not a Care Home. It is a home-from-home disguised as a five-star hotel. From the staff to the management to the fixtures and fittings and luxury services this is quite simply a fabulous place to live and visit. Not only is the attention to detail stunning but when you look beyond the amazing rooms such as a cinema, seaside arcade, pub, fine dining, and spa... the actual bedrooms, lounges, and dining areas are really spacious light, and cosy. You can be entertained or relax in the comfort of your own s... read more

Joanne S 

on Carehome.co.uk

a year ago

What a wonderful place this is! From the beautiful surroundings and facilities to the amazing staff, delicious food and the most personal of patient centred care I have ever experienced. As a care professional myself, I can honestly say I've been blown away by the whole experience. My mum had to make the decision to leave her home and go into full time care due to a decline in her health and as you can imagine, this is not an easy thing to do. Everyone at Ruby Lodge has made sure that she is comfortable and so well looked af... read more

Hannah J 

on Carehome.co.uk

a year ago

The lodge is absolutely stunning and they have helped my Grandma settle in so quickly. All the staff are lovely and the quality of care is amazing. They are always on hand and helpful and so welcoming for family to visit also.