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Sail Internet
- Internet Service Providers
- Santa Clara, CA
About this business
Location details
305 Laurelwood Road, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
I have this service for almost 4 year and the quality of the service have been going down every day. I live in Warm Springs area in Fremont. When I got this service, the speed used to be always above 150Mbps. Now a days, in the day time I get around 50Mbps speed. Only during the night after 12:00 AM, I get more than 100 Mbps. While all other internet providers especially Comcast have greatly increased their speed (up to 1200Mbps), Sail internet speed is going down every day. If you are looking for faster internet, Sail ... read more
Business response:
Thanks Jeeva, We're glad to have you as a new Sail customer. We're sorry that last week's extensive PG&E power outages affected our service delivery to you. We have initiated new protocols to help respond to power outages. We appreciate your continued support and welcome your feedback.
I have this service for almost 4 year and the quality of the service have been going down every day. I live in Warm Springs area in Fremont. When I got this service, the speed used to be always above 150Mbps. Now a days, in the day time I get around 50Mbps speed. Only during the night after 12:00 AM, I get more than 100 Mbps. While all other internet providers especially Comcast have greatly increased their speed (up to 1200Mbps), Sail internet speed is going down every day. If you are looking for faster internet, Sail ... read more
Business response:
Thanks Jeeva, We're glad to have you as a new Sail customer. We're sorry that last week's extensive PG&E power outages affected our service delivery to you. We have initiated new protocols to help respond to power outages. We appreciate your continued support and welcome your feedback.
Service is great when it works. Which is most of the time. But heaven help you when it doesn't work. They do not have a phone number to call. You can only report problems via email and they don't give good feedback. Are they actually fixing it or even working on it? Who knows. Will the problem get fixed? Eventually. It can take hours. The price is good, the speed is terrific. But be aware the service isn't perfect.
Service is great when it works. Which is most of the time. But heaven help you when it doesn't work. They do not have a phone number to call. You can only report problems via email and they don't give good feedback. Are they actually fixing it or even working on it? Who knows. Will the problem get fixed? Eventually. It can take hours. The price is good, the speed is terrific. But be aware the service isn't perfect.
Great service, Fast Friendly and no outages like brand x, Just did a speed test and here is what i am getting, https://www.speedtest.net/my-result/d/198eafd3-820b-4924-817a-b1a8ce274008 Woundeerfull
Business response:
Thanks Frank! Appreciate you sharing your experience and impressive speeds!
Great service, Fast Friendly and no outages like brand x, Just did a speed test and here is what i am getting, https://www.speedtest.net/my-result/d/198eafd3-820b-4924-817a-b1a8ce274008 Woundeerfull
Business response:
Thanks Frank! Appreciate you sharing your experience and impressive speeds!
Update after a year: I've had Sail Internet for about a year now and while it's been typically great for a while I just recently having issues that do not have any resolution in sight. I live in South San Jose and have been noticing a severe drop in my download speeds. At some times I'm getting ~20Mb/s down. After a few technicians have come to my house and made adjustments it was discovered that this is an interference issue with their service and others in my area are also having the same problem. According to Sail, ther... read more
Business response:
Hi Justin, Thanks for your feedback! We apologize for the inconvenience and are working to rectify the issue. We are especially sensitive to the importance of good internet speeds at this time while everyone is working from home. It is a more involved than anticipated and we greatly appreciate your patience. I understand you spoke with Javier about the plan to resolve the issue and we have credited your account. We look forward to improving your speeds soon and regaining you as a happy customer. Thanks, Liz
Update after a year: I've had Sail Internet for about a year now and while it's been typically great for a while I just recently having issues that do not have any resolution in sight. I live in South San Jose and have been noticing a severe drop in my download speeds. At some times I'm getting ~20Mb/s down. After a few technicians have come to my house and made adjustments it was discovered that this is an interference issue with their service and others in my area are also having the same problem. According to Sail, ther... read more
Business response:
Hi Justin, Thanks for your feedback! We apologize for the inconvenience and are working to rectify the issue. We are especially sensitive to the importance of good internet speeds at this time while everyone is working from home. It is a more involved than anticipated and we greatly appreciate your patience. I understand you spoke with Javier about the plan to resolve the issue and we have credited your account. We look forward to improving your speeds soon and regaining you as a happy customer. Thanks, Liz
I called and recording said your number one in the queue or one in line - (meaning next to talk to someone). I tried calling three or four times over a 45 minute period of time and I got was the same recording over and over again im wondering if address for usa is fake and they aee just one of those over seas companies I don't even know if they're in business anymore I mean I called during business hours if they respond to this complaint I want a local California number that I can call and not a toll-free number!! I hav... read more
Frequently asked questions about Sail Internet
How is Sail Internet rated?
Sail Internet has a 4.6 star rating with 886 reviews.
When is Sail Internet open?
Sail Internet is open now. It will close at 10:00 p.m.