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Sail Internet
- Internet Service Providers
- Santa Clara, CA
About this business
Location details
305 Laurelwood Road, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
I've been using Sail Internet in Santa Clara for about 6 months now. They provide faster speeds for less cost than the competition's standard rates (without deals) so it's a great value. Unfortunately the connection is not reliable enough if you depend on having constant use of the Internet (like WFH). We always have multiple network losses throughout the day, sometimes multiple per hour which last from a short period of time to several minutes. As I'm writing this (1pm on a Wednesday) I've had network losses 3 times in th... read more
Business response:
Hello Walter, I’m truly sorry for the inconvenience caused by the ongoing connectivity issues. We understand how frustrating this must be, especially when you rely on a stable connection for working from home, streaming, and video calling. Our team has conducted multiple investigations and added extra monitoring to address this difficult problem. We believe we are close to resolving the issue. Thank you for your patience and continued support during this time. Best regards, Mark
I've been using Sail Internet in Santa Clara for about 6 months now. They provide faster speeds for less cost than the competition's standard rates (without deals) so it's a great value. Unfortunately the connection is not reliable enough if you depend on having constant use of the Internet (like WFH). We always have multiple network losses throughout the day, sometimes multiple per hour which last from a short period of time to several minutes. As I'm writing this (1pm on a Wednesday) I've had network losses 3 times in th... read more
Business response:
Hello Walter, I’m truly sorry for the inconvenience caused by the ongoing connectivity issues. We understand how frustrating this must be, especially when you rely on a stable connection for working from home, streaming, and video calling. Our team has conducted multiple investigations and added extra monitoring to address this difficult problem. We believe we are close to resolving the issue. Thank you for your patience and continued support during this time. Best regards, Mark
Another outage on 5/9/2024. No estimated time of repair either. It is frustrating having to deal with at least one outage every month.
Business response:
Hello Katherine, I would like to make sure this issue is resolved as soon as possible. Once we confirm the problem is fixed we will do whatever we can to make things right. Best Regards, David Sail Support Lead
Another outage on 5/9/2024. No estimated time of repair either. It is frustrating having to deal with at least one outage every month.
Business response:
Hello Katherine, I would like to make sure this issue is resolved as soon as possible. Once we confirm the problem is fixed we will do whatever we can to make things right. Best Regards, David Sail Support Lead
I have Sail Inertnet setup recently. I was told I can get 200/200 Mbps download and upload speed, but the actual speed I got is aboit 50-75 download and 20-30 upload!
I have Sail Inertnet setup recently. I was told I can get 200/200 Mbps download and upload speed, but the actual speed I got is aboit 50-75 download and 20-30 upload!
SHADY as all other ISPS! They are pulling out of the San Leandro market, this isn't a terrible thing but it would have been nice to know this before I signed up. I had high hopes with this ISP because they were communicative, little did I know that a week after I got the internet installed they were pulling out of my market. Why would you ever sell internet to someone if you are going to be pulling out of the area in less than a month. Would not recommend
Business response:
Good afternoon Tony! I apologize for the experience you had with us! I can assure you we did not sign you up and installed you knowing we would be shutting the service down at the beginning of July. If you could email me at mike.perlas@sailinternet.com I would be glad to see what happened. However, my first thoughts are that we likely did not know of the market exit before signing you up. San Leandro is a great market and wonderful community. However, we were not able to gain enough interest in the area and had to re... read more
SHADY as all other ISPS! They are pulling out of the San Leandro market, this isn't a terrible thing but it would have been nice to know this before I signed up. I had high hopes with this ISP because they were communicative, little did I know that a week after I got the internet installed they were pulling out of my market. Why would you ever sell internet to someone if you are going to be pulling out of the area in less than a month. Would not recommend
Business response:
Good afternoon Tony! I apologize for the experience you had with us! I can assure you we did not sign you up and installed you knowing we would be shutting the service down at the beginning of July. If you could email me at mike.perlas@sailinternet.com I would be glad to see what happened. However, my first thoughts are that we likely did not know of the market exit before signing you up. San Leandro is a great market and wonderful community. However, we were not able to gain enough interest in the area and had to re... read more
STAY AWAY FROM SAIL INTERNET!! About one year ago I agreed to be a relay house for this internet company. They have now stopped providing service to our area. From the beginning I regretted my relationship with Sail Internet. The technicians were undertrained or otherwise not qualified to do the work they were asked to do. Some of the issues I had to deal with were multiple broken roof tiles and badly chipped stucco. They spent way more time on my property than what I was initially told. The quality of work was poor. ... read more
Business response:
Dan, I am sorry to see that your experience with us so unpleasant. Going over the history of our relationship, I do see that there were some mistakes at the beginning - all of which we resolved. When there was property damage, we had payed for and planned the repairs. In regards to the contract, we also honored it within the terms both parties had agreed to upon your signing. Within the contract, it stated that if the 90 days were not possible, a contract buy out is also an option, in which we can pay an agreed amount ... read more
Frequently asked questions about Sail Internet
How is Sail Internet rated?
Sail Internet has a 4.6 star rating with 845 reviews.
When is Sail Internet open?
Sail Internet is closed now. It will open at 8:00 a.m.