This profile has been claimed by the business owner or representative.
Sail Internet
- Internet Service Providers
- Santa Clara, CA
About this business
Location details
305 Laurelwood Road, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Very responsive customer support and great customer service. Shoutout to Rodrigo in Customer Support & Sales, who helped me get a same-day installation appointment after AT&T no-showed. Also kudos to Wilmer, installation tech, who spent hours making sure my wiring was great and that I was getting proper signal to my Google Wifi Router. Have been a very happy customer so far!
Business response:
Thanks for sharing your experience, Jordan! Glad to have you as a customer!
Normally I do not like to write reviews about the services. However, I am so happy that I made a good decision in moving away from Comcast after so many years with the rate going upwards and service always going down. I am very happy with my decision. First time and then multiple times I called talked with Rodrigo who was very supportive and understanding of my dilemma and concern for moving to Sailinternet. He advised me to get the right router AC1900 and scheduled the technician very quickly with my convenience and taking ... read more
Business response:
Thanks for sharing your experience, Ashok! We are glad to have you as a customer!
Normally I do not like to write reviews about the services. However, I am so happy that I made a good decision in moving away from Comcast after so many years with the rate going upwards and service always going down. I am very happy with my decision. First time and then multiple times I called talked with Rodrigo who was very supportive and understanding of my dilemma and concern for moving to Sailinternet. He advised me to get the right router AC1900 and scheduled the technician very quickly with my convenience and taking ... read more
Business response:
Thanks for sharing your experience, Ashok! We are glad to have you as a customer!
Glad to switch to Sail. I started having issues with Comcast right after Covid-19 started when i had to work from home. I would get dropped from meetings because of poor connection. I had multiple technician visits and spent $500 on new modem and router, things would work for few days but again i would have slow speed & dropped connections. I had upgraded my plan to 1000Mbps but my speed would drop to 20 Mbps and i would had to restart my modem/router. It's been couple of days with Sail and i haven't restarted my modem since... read more
Business response:
Thanks Tajinder! Happy to have you as a customer!
I reached out twice in response to their offer to "credit" my account , and they never responded. Guess their service is not the only thing that's not reliable.
Business response:
Hello Dylan, I would like to fully apologize for the repeated outages and the disruption they’ve caused, especially during the workday. This is not the experience we want for our customers and are working hard to prevent further trouble. We take this seriously and are working to improve reliability. We’re also happy to review your account and apply service credits where appropriate. If you could reach out to us at support@sailinternet.com we can do our best to make things right. Best regards, David Carvalho Sail Internet... read more
I'm a current Sail customer, but we are thinking of canceling. They are becoming increasingly unreliable. Over the last month, from November 18, 2025-December 2025, they've had multiple outages, including at least 3 major outages lasting multiple hours. Often, these outages are in the middle of the work day. And they still charge full price, despite these outages. Something is happening with this company, and unless it changes soon, we will find a new internet provider.
Business response:
Hello Dylan, I would like to fully apologize for the repeated outages and the disruption they’ve caused, especially during the workday. This is not the experience we want for our customers and are working hard to prevent further trouble. We take this seriously and are working to improve reliability. We’re also happy to review your account and apply service credits where appropriate. If you could reach out to us at support@sailinternet.com we can do our best to make things right. Best regards, David Carvalho Sail Internet... read more
unreliable. days long outages. so bad they said they would install a backup system-up plan. they FINALLY install the back-up system due to frequent outages and the back up system breaks down lol. writing this review via cellular data because my sail Internet has been out all weekend. look elsewhere.
Business response:
Hello C C., We’re really sorry about this and completely understand how frustrating it is, especially with repeated outages. That is not the experience we want you to have. I would like to know what backup link you are mentioning and to further review your case. Also, we can provide you with a credit for the trouble. If you could please reach out to us at support@sailinternet.com and we will review your case right away. Best regards, David Carvalho Sail Internet Support Manager
They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet service. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless c... read more
Business response:
Thank you for the detailed feedback. I completely understand how disruptive and frustrating service interruptions can be, especially when you rely on a stable connection for remote access. Since taking over the network, we have been making ongoing upgrades and maintenance improvements to increase long term reliability. Many of the devices we inherited are older and failing which force us into performing maintenance. We will always do our best to keep downtime to a minimum. At this time we do offer higher speed tiers for bu... read more
Horrible accounting department spoiled everything! 1. After 20 days of installation I received the first bill and told me I was late to payment! And setup first payment took 2 weeks, and I was getting many reminders! 2. After first payment received, I got another notice that I was late to payment again. It turned out I needed to pay two month because it is not an utility company based on usage. It is a SUBSCRIPTION company that you pay monthly fee ahead of service! :-)) 3. I setup automatic payment from my bank accoun... read more
Frequently asked questions about Sail Internet
How is Sail Internet rated?
Sail Internet has a 4.6 star rating with 886 reviews.
When is Sail Internet open?
Sail Internet is open now. It will close at 10:00 p.m.