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Sail Internet
- Internet Service Providers
- Santa Clara, CA
About this business
Location details
305 Laurelwood Road, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Recently signed up for Sail Internet and couldn't be happier with my decision. In fact, I'm hesitant to leave a review because I'm afraid of letting others in on this little gem of an Internet provider. I've been switching between AT&T and Comcast for as long as I can remember - never totally happy with either. Sure promo pricing is good, but once that period ends rates are crazy. Also speeds with both are inconsistent (though AT&T does have the edge). But with Sail, I'm pulling speeds faster than I've EVER seen with eithe... read more
Business response:
Hi Joe, thanks for the feedback! We are happy you are part of the movement to disrupt the traditional cable industry and are now a Sail customer experiencing the difference we offer! Please take advantage of our referral program (https://sailinternet.com/referral) to earn service credit if your referrals become customers! Don't worry, we will continue providing exceptional speeds and service. In fact, our network is designed to scale and thrives with more people on it!
Sail delivered as advertised...and then A LOT more. With Comcast, we were getting 250 Mbps download and about 10Mbps upload. With Sail, we are getting 800 Mbps download and 250 Mbps uploads...for a fraction of Comcast's price!! I'm so glad we switched. Luckily Sail came to the Union City area or else I'd still be stuck dealing with Comcast. Also, thanks to Ramon (there was a 2nd tech whose name I forgot, sorry) and Remos (support on the provider side) for the installation (which for the most part was pretty quick). The... read more
Business response:
Thanks Ervin! We are glad to have you as a customer!
Sail delivered as advertised...and then A LOT more. With Comcast, we were getting 250 Mbps download and about 10Mbps upload. With Sail, we are getting 800 Mbps download and 250 Mbps uploads...for a fraction of Comcast's price!! I'm so glad we switched. Luckily Sail came to the Union City area or else I'd still be stuck dealing with Comcast. Also, thanks to Ramon (there was a 2nd tech whose name I forgot, sorry) and Remos (support on the provider side) for the installation (which for the most part was pretty quick). The... read more
Business response:
Thanks Ervin! We are glad to have you as a customer!
I'm so glad Sail Internet decided to come to the Southbay just as Common Networks was shutting off. I did not want to go back to Comcast with their crappy upload speed or AT&T with their crappy download speeds. Why can't we get both? In this new world with work from home and constant video conferencing this is a must. Installation was a breeze and I even received a courtesy call for time of arrival. That was a nice touch. The setup was quick and the network was up and running with minimal disruption to my work day. The ins... read more
Business response:
Thanks for sharing, Warren! We are glad to have you as a customer!
I'm so glad Sail Internet decided to come to the Southbay just as Common Networks was shutting off. I did not want to go back to Comcast with their crappy upload speed or AT&T with their crappy download speeds. Why can't we get both? In this new world with work from home and constant video conferencing this is a must. Installation was a breeze and I even received a courtesy call for time of arrival. That was a nice touch. The setup was quick and the network was up and running with minimal disruption to my work day. The ins... read more
Business response:
Thanks for sharing, Warren! We are glad to have you as a customer!
I switched to Sail Internet last week. Jeff, Jonathan and two other technicians spent around 4 hours to complete the installation. They even took down some of the old antenna and satellite dishes from previous providers and took them to recycle. Kudos to the field team!!
Business response:
Thank you, Morteza! Welcome to Sail!
I switched to Sail Internet last week. Jeff, Jonathan and two other technicians spent around 4 hours to complete the installation. They even took down some of the old antenna and satellite dishes from previous providers and took them to recycle. Kudos to the field team!!
Business response:
Thank you, Morteza! Welcome to Sail!
Very responsive customer support and great customer service. Shoutout to Rodrigo in Customer Support & Sales, who helped me get a same-day installation appointment after AT&T no-showed. Also kudos to Wilmer, installation tech, who spent hours making sure my wiring was great and that I was getting proper signal to my Google Wifi Router. Have been a very happy customer so far!
Business response:
Thanks for sharing your experience, Jordan! Glad to have you as a customer!
Very responsive customer support and great customer service. Shoutout to Rodrigo in Customer Support & Sales, who helped me get a same-day installation appointment after AT&T no-showed. Also kudos to Wilmer, installation tech, who spent hours making sure my wiring was great and that I was getting proper signal to my Google Wifi Router. Have been a very happy customer so far!
Business response:
Thanks for sharing your experience, Jordan! Glad to have you as a customer!
Frequently asked questions about Sail Internet
How is Sail Internet rated?
Sail Internet has a 4.6 star rating with 845 reviews.
When is Sail Internet open?
Sail Internet is open now. It will close at 10:00 p.m.