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Serenades at The Villages
- Assisted Living Facilities
- The Villages, FL
About this business
Location details
2450 Parr Dr, The Villages, FL, 32162, United States
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I’d give them a six! They’re just above and beyond! They’re sixes on every category. Everything about it is over and above what we’ve expected or seen in other facilities. Not only are they attentive, capable, and professional, but they are also caring. The food was fabulous.
I have made no less than six calls since my wife's passing regarding a financial matter, and each call ends with, we will be discussing that this afternoon and will get back to you. No one has ever initiated a call to me to discuss the matter. I know the temporary director that set me up would not have been this unresponsive. The new director has never called and neither has anyone. Very disappointed!!! The staff that cared for my wife, and particularly one who I wrote a special thank you note for (can't remember her name) w... read more
My mom passed away a year ago. The overall experience At Serenades was awful. Mostly due to under staffing issues and under trained staff. End of life or near end of life care was abysmal. My main regret for my mom's last days is Serenades.
Business response:
We sincerely apologize for any distress you and your mother experienced during her time with us. Your feedback is incredibly important, and we take it very seriously. We are committed to providing the best possible care and support to our residents and their families. Since your mother’s time with us, we have made several improvements to address staffing and training concerns. Our goal is to ensure that every resident receives compassionate, high-quality care, especially during such critical times. We would greatly appreciat... read more
I have a lot of displeasure with the care, activity, medical attention, communication and general care. The industry in general, under perform their promises and continue to raise rates and fail in a lot of areas.
Business response:
Thank you for your feedback. We take your concerns about care, activities, medical attention, communication, and overall service seriously. Please contact us at (352) 633-9017 so we can discuss your specific concerns and work towards a resolution. Your input is invaluable in helping us improve our services. Sincerely,
Do not let your loved one live here. It is woefully understaffed. There are some very nice people there trying very hard to do a good job, but they are overwhelmed. The place is not clean and once care gets near to end of life, they are at a complete loss on how to care for your loved one. Incorrectly medicating, not turning patients to prevent bed sores, poor communication, lack of training and bedside manner. I don't have nearly the space in this review to go over everything wrong with Serenades, but rest assured, you do n... read more
I would advise to stay away from this community. If your loved one is at early stages of needing memory care and just needs a little bit of reminding this place may work. However anything beyond that they are not willing to help with it and require outside help. We were lied to, we moved our loved one from another area in Fl and i forwarded all information to make sure that there weren't any issues with insurance. They had the information and stated that she would be able to be seen by the doctor because she was in network. ... read more
Totally unsatisfied with the staff at Serenades. The sales person stressed the beautiful facility, but underplayed the staff. Not enough persons to take proper care of residents.I was told one thing by one person and another thing by a second person. Never got the full truth. The nurse shortened the hours of the aide I hired by two hours. My husband fell one hour after the aide left. I never had a valid explanation of how he fell and broke his hip. He had hospice service there, but when He was released from the hospital, Ser... read more
Managerial staff completely incompetent. There’s a total lack of communication between the managerial staff and the clinical staff. Don’t let the beautiful facade fool you. If you Have a family member that can not advocate for themselves or do not have a medical professional in your family, I would not recommend this place unless you want your loved one to suffer like our family member and family did.
When we first moved our family member to Serenades it was outstanding and continued that way until September 2017. Since then the care staff was reduced. Followup from all staff is non existent. The lack of care has dwindled. Team [removed] is no longer involved with the activities. Some of the newer residents should be there as their needs/actions require a higher level of care. There are some very caring aides, unfortunately they are overworked. What was once outstanding, is now in a tailspin and needs corrections.
Frequently asked questions about Serenades at The Villages
How is Serenades at The Villages rated?
Serenades at The Villages has a 4.2 star rating with 114 reviews.
When is Serenades at The Villages open?
Serenades at The Villages is open now. It is open 24/7.