Serenades at The Villages

Judith V. Rebhorn 

on AplaceForMom

5 years ago

Totally unsatisfied with the staff at Serenades. The sales person stressed the beautiful facility, but underplayed the staff. Not enough persons to take proper care of residents.I was told one thing by one person and another thing by a second person. Never got the full truth. The nurse shortened the hours of the aide I hired by two hours. My husband fell one hour after the aide left. I never had a valid explanation of how he fell and broke his hip. He had hospice service there, but when He was released from the hospital, Ser... read more

Anonymous 

on AplaceForMom

6 years ago

Managerial staff completely incompetent. There’s a total lack of communication between the managerial staff and the clinical staff. Don’t let the beautiful facade fool you. If you Have a family member that can not advocate for themselves or do not have a medical professional in your family, I would not recommend this place unless you want your loved one to suffer like our family member and family did. 

Ed Detgen 

on AplaceForMom

8 years ago

When we first moved our family member to Serenades it was outstanding and continued that way until September 2017. Since then the care staff was reduced. Followup from all staff is non existent. The lack of care has dwindled. Team [removed] is no longer involved with the activities. Some of the newer residents should be there as their needs/actions require a higher level of care. There are some very caring aides, unfortunately they are overworked. What was once outstanding, is now in a tailspin and needs corrections. 

Mr G 

on AplaceForMom

11 years ago

Very nice looking facility, unfortunately I moved my wife out!! it is not what they lead you to believe, staff changes nursing changes, poor operation, no communication on resident well being, Director was great then disappeared, staff are always complaining, cost was not any different from other memory care, prefer home care than this any day.