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Serenades at The Villages
- Assisted Living Facilities
- The Villages, FL
About this business
Location details
2450 Parr Dr, The Villages, FL, 32162, United States
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I am so happy to have found Serenades for my mother who has severe dementia. I love that it is so close to my home in The Villages and I can stop in anytime to visit. The staff and caregivers are always friendly and happy to communicate with me what is going on with Mom and even share some of the funny things she says. They are so kind and patient with the residents, I honestly don't know how they do it. I love the Lifelong Learner's Program, 3 times a day to keep their minds stimulated. What a great concept! I like the size... read more
All 6 Stars! I am so pleased with Serenades. The Executive Director, and all the staff are so caring and helpful, including the cleaning and facility personnel. The nursing staff, and the CNA's are so kind and gentle with my dad. I know through no fault of his own (it is the disease) my dad can be difficult at times, but the staff is so patient with him, and very understanding. I feel we have excellent communication with the staff, and are kept informed of his health on a consistent basis. The facility is immaculate, and not... read more
It's been pretty good so far. It's beautifully kept. The staff overall is very good, very welcoming and super friendly. There is a little bit of a lack of communication, we try to ask for things and suddenly no one is there. They seem to have plenty of entertainment. I would just like to see a little better communication. We chose them based on the friendliness and the level of activities. They go and get them for activities.
I’d give them a six! They’re just above and beyond! They’re sixes on every category. Everything about it is over and above what we’ve expected or seen in other facilities. Not only are they attentive, capable, and professional, but they are also caring. The food was fabulous.
I have made no less than six calls since my wife's passing regarding a financial matter, and each call ends with, we will be discussing that this afternoon and will get back to you. No one has ever initiated a call to me to discuss the matter. I know the temporary director that set me up would not have been this unresponsive. The new director has never called and neither has anyone. Very disappointed!!! The staff that cared for my wife, and particularly one who I wrote a special thank you note for (can't remember her name) w... read more
My mom passed away a year ago. The overall experience At Serenades was awful. Mostly due to under staffing issues and under trained staff. End of life or near end of life care was abysmal. My main regret for my mom's last days is Serenades.
Business response:
We sincerely apologize for any distress you and your mother experienced during her time with us. Your feedback is incredibly important, and we take it very seriously. We are committed to providing the best possible care and support to our residents and their families. Since your mother’s time with us, we have made several improvements to address staffing and training concerns. Our goal is to ensure that every resident receives compassionate, high-quality care, especially during such critical times. We would greatly appreciat... read more
I have a lot of displeasure with the care, activity, medical attention, communication and general care. The industry in general, under perform their promises and continue to raise rates and fail in a lot of areas.
Business response:
Thank you for your feedback. We take your concerns about care, activities, medical attention, communication, and overall service seriously. Please contact us at (352) 633-9017 so we can discuss your specific concerns and work towards a resolution. Your input is invaluable in helping us improve our services. Sincerely,
Do not let your loved one live here. It is woefully understaffed. There are some very nice people there trying very hard to do a good job, but they are overwhelmed. The place is not clean and once care gets near to end of life, they are at a complete loss on how to care for your loved one. Incorrectly medicating, not turning patients to prevent bed sores, poor communication, lack of training and bedside manner. I don't have nearly the space in this review to go over everything wrong with Serenades, but rest assured, you do n... read more
I would advise to stay away from this community. If your loved one is at early stages of needing memory care and just needs a little bit of reminding this place may work. However anything beyond that they are not willing to help with it and require outside help. We were lied to, we moved our loved one from another area in Fl and i forwarded all information to make sure that there weren't any issues with insurance. They had the information and stated that she would be able to be seen by the doctor because she was in network. ... read more
Frequently asked questions about Serenades at The Villages
How is Serenades at The Villages rated?
Serenades at The Villages has a 4.2 star rating with 138 reviews.
When is Serenades at The Villages open?
Serenades at The Villages is open now. It is open 24/7.