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Shadelands Post Acute
- Nursing home
- Walnut Creek, CA
About this business
Location details
2765 Mitchell Dr, Walnut Creek, CA, 94598, United States
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It was definitely a five star visit at Shadeland's post acute care. Everybody was very kind and worked well with me to get me home at a reasonable time. From the doctors to the nursing staff to the supervisors to the treatment nurse to the CNA's I really appreciated everybody and especially Tamiko and Jerry Joe. , and Alex , and Keona thank you again for all your help. God bless.
Shadelands has an amazing staff. They care so much about their patients, from front desk to therapist to CNA and Nurses. Amazing facility! I'm super thankful.
The facility is so nice- new, airy, clean and bright. And no hospital like smells. The staff are excellent! Attentive, caring, responsive and professional. They offer various types of therapy and have numerous activities for those well enough to participate. You can even take your family member on day trips. This is the first time ever I've had family in a post acute setting where I've felt good about it. Highly recommend.
I am a 20-year veteran of Parkinson's Disease and I have had six surgeries and more hospitalization in the last 3 years. Because I live alone and have few to care for me, I am often sent to skilled nursing facilities. The skilled nursing facility space appears to be a venue notorious for unsavory environments complicated by the complete variety of undesirable activities. Shadelands Acute stood distinct and light years apart from the sleeze and abuse I have experienced at other facilities in my area. I experienced thou... read more
My client was here and I came to see her everyday. I must say she loved the CNA's especially Kaitlin and Alyssa and some of the PT's and OT's are wonderful except this PT Mae who did a terrible and awful service. The first time I observed her while doing PT with my client, Mae just left her hanging and felt helpless, after giving my client the first exercise Mae went off talking and eating with her colleague and most of the time on her phone, the second time around was that Mae took 2 patients at a time and supposedly asked... read more
My father was here in December to receive care and PT for a back issue. He too developed sepsis while here. He was sent back to John Muir and then back to Shadelands. My sister myself and my mother went everyday . When we would go his food trays would be sitting for hours untouched, he was just left in his room day after day with the promise of PT that he never received because it was too difficult for them to help him. With no movement or activity that was supposed to be done daily he became depressed and had a massive ... read more
Business response:
We’re truly sorry to hear about your experience at Shadelands Post Acute and that your father's care fell short of what you expected. We understand how important it is to feel confident and supported when a loved one is in our care, and we apologize for the concerns you experienced. Your feedback means a great deal to us, as it helps us learn and improve the care and support we provide to our patients and their families. We would welcome the opportunity to speak with you personally, listen to your concerns, and see how we ca... read more
I wish I would've read and looked more into this facility prior to putting our mother into this place! . What I will say is please please do not put your loved one here unless you want them to be neglected physically, emotionally and mentally abused. After my mom passed away at the hands of this facility, we ended up finding more families that have had neglectful care from this place! If you want your family member to wait to go to the bathroom up to sometimes 39-35 min, then by all means put them here. The caregivers are ca... read more
Business response:
We are sorry to hear about your experience at Shadelands Post Acute and regret that your mother’s care did not meet your expectations. We sincerely apologize for any concerns you encountered. Your feedback is very important to us, as we are committed to continuously improving the care and experience we provide to every patient and family who entrusts us with their care. We would appreciate the opportunity to discuss this further and address your concerns directly. Please feel free to contact us at (925) 448-3782.
My father had a very short stay here, but honestly, I wish it was shorter. I don't care that this is the best and newest facility in the East Bay. Facilities, private rooms with individual bathrooms, fancy extra curriculars and good food do NOT make up for incompetent staff. You will be impressed with that way Shadelands looks when you walk in, but the second you are there as a patient and need something, get ready to wait for at least 15+ minutes. I would push the call light for my dad because he needed a cup for water, and... read more
Please do not trust Shadelands with your loved ones! They agreed to accept my father while he was recovering from surgery. Literally, the day we were supposed to transport him to Shadelands, they backed out of their commitment to take him and left us scrambling to find a new place for him. I spoke to the director on the phone, and he made it clear that they had a Medicare review coming up and withdrew their acceptance of my father because they did not want to deal with our family. We had simply asked to be included in corres... read more
Frequently asked questions about Shadelands Post Acute
How is Shadelands Post Acute rated?
Shadelands Post Acute has a 4.6 star rating with 133 reviews.
When is Shadelands Post Acute open?
Shadelands Post Acute is open now. It is open 24/7.