SimonMed imaging - Winter Park II

Farokh G 

on BBB

3 years ago

Today the 6th of June my 84 year old mother had and appointment with MSI location Waterford Lakes, ******* They told ** to be here at 1 PM to do the paperwork with we did... and register for 1:30 appointment of ultra sound followed by CT scan of abdomen and at 3pm to have MRI of lower spine.Well the office was not organized and even though we have made appointment for all these procedures they managed to get this 84 year women all upset by confusion of paperwork and not taking her in until 1:38 pm and caused a chain reaction... read more

Deborah R 

on BBB

3 years ago

I was insured and apparently despite having my address/phone etc decided to send my $46 bill to a collection agency. After almost 3 years. Pathetic. 

Angela E 

on BBB

3 years ago

I was referred for a 3D mammogram and breast ultrasound. They could not schedule the ultrasound at any of their 4 locations. How does an imaging center not have an ultrasound tech?I made the mammogram appt but the mammogram tech was unbelievably rude and hostile, literally from the moment I said, "Hello." I was honestly afraid to have her touch me. I asked Reception for another tech - no one available. And this was AFTER my appointment was rescheduled - twice. I will NEVER use SimonMed again. HORRIBLE service, rude employees... read more

Julie K 

on BBB

3 years ago

I have had wonderful service in person but nothing but problems with their patient portal. First, the wrong email was entered, which messed up access to results, then called 3 times and they claimed it was fixed - it wasn't. Doctors and labs want me to fill out info online but I can't. It's ridiculous. Now I am sitting on the phone for quite some time waiting for IT support to pick up. No one is coming to the phone as I sit on hold. Disaster. I can't get results, fill out forms or verify appointments. The number given for Op... read more

Christine-Ellie L 

on BBB

3 years ago

I would give negative stars if I could,. I had a horrific experience at Simonmed in ********* **. I walked in there to get an Mri of my spine and hip as I am dealing with a torn iliolumbar ligament. I could barely walk out on my own with my spouses help. The inexperienced tech put me on my back with a hip cage over me then tied my feet together after I begged him not to do that, well that resulted in bilateral tears of my glutus minus, I could feel them tearing while in the tube, I was crying asking him to untie my feet, it ... read more

Frank S 

on BBB

3 years ago

My physician sent an order to SimonMed for a CT scan. A rep called me two days later and scheduled an appt. The day before the appt. I received a message that my appt was postponed becuase my insurance *** had not yet authorized the procedure. I was then prompted to call and make alternate arrangements. The customer service rep, named ******* (refused to provide last name), immediately began berating me and saying they need more than two days to get authorization. When I reminded her that THEY called ME to schedule the appt ... read more

Jennifer G 

on BBB

3 years ago

SimonMed is by far the worst company I have done business with. The office staff is rude and unknowledgeable about scheduling and insurance. I have been over charged for mammograms to the point that my insurance company had to call them to remove the charge. Also. scheduling with them is a nightmare. They will always call to reschedule your appointment once it has been set. And the average wait time, even with an appointment, is 45mins-1 hour. Yesterday I had an appointment set with the *********************** location in **... read more

Richard T 

on BBB

3 years ago

I went to SimonMed in ****** **. and asked the woman behind the counter if they take my insurance (gave my insurance card and she photocopied it) and they said they do, on good faith I had . I received a **** from SimonMed stating that my insurance denied coverage (out of network).I feel that I should not be responsible for this ****. I've spoken to 3 people (including a supervisor) on two occasions now about this. The 1st time they said that this is a "training issue" and to "disregard the ****". It's bad enough that they k... read more

Catalina P. 

on BBB

3 years ago

I had a appointment today and there was some issues with my deductible and insurance coverage. I was asked by the front desk to call my insurance if I am not happy with the coverage. I called and the representative wanted to speak with them regarding my coverage. The front desk person named ******* refused to speak with my insurance representative. I was told my services were covered 100% by my insurance but every time they asked me to pay. This time they wanted $300. My insurance said I dont have to pay anything . Though ou... read more