SimonMed imaging - Winter Park II

Felicitas Z 

on BBB

2 years ago

According to my insurance's explanation of benefits, SimonMed double charged me for my ultrasounds and I have not been able to get ahold of anyone to request a refund. 

Gerolin J 

on BBB

2 years ago

Has not issued refund for overpaying co-pay. I had an exam on Jan 9, 2023 and paid a $175 co-pay. Received the *** from my insurance and the co-pay should only be $50. I have called SimonMed 5 times over the last 3 months and they tell me everytime to call back in 2 weeks. The last time I called they told me they hadn't received the *** and to call back in 2 weeks. I asked to speak with a manager and they told me they sent my request to their manager. Well, I never heard back. Would like to have this company investigated, th... read more

Christina M 

on BBB

2 years ago

They have the most horrendous customer service I have ever experienced in my life. Complete disarray and misinformation - won't transfer you to a supervisor, won't give you a reference #, can't even CORRECTLY capture the billing issue to resolve an issue. They could not get their act together on files coming over from SMIL, even when they confirmed BEFORE My appointment they had my reports. They billed me for 3 tests when I had 2. I've spent hours trying to resolve issues and they clearly DO NOT CARE. 

Susie J 

on BBB

2 years ago

Tried to call office many times no one answers. Only people that answers are from other areas and they say they can't get Clermont to answer either. ********************* 

Diane H 

on BBB

2 years ago

Simon Med charge me a copay for an exam. In less than a month they were paid in full by ********* I have been trying to get a refund of my copay for 5 months. They just say call back in ***** days. I can not get anywhere with them. I believe they need to be investigated because there are so many complaint about this here. 

Stacia S. 

on BBB

2 years ago

******** Imaging seems to have a hold of the medical imaging market in the Phoenix Metro area. The majority of general care providers and specialist ALL refer here for services. This companies billing practices are unethical and straight up fraudulent. They make patient who have insurance pay upfront for services, bill incorrect co-pays and then give patient the run around when the patient is owed a refund. Personally, I am owed a $450 refund from an MRI conducted in October 2022 and additionally $50 for imaging services in ... read more

Rainee T 

on BBB

2 years ago

I went to Simonmed for a MRI in January of 2023. This facility overcharged me by ****** and I tried to dispute this amount with the front desk person, however she was unhelpful. Once I verified my EOB with my insurance I found that I only owed the ***** copay not the full amount. I have tried calling them, emailing them and also tried to dispute my cc charge to no avail. I have yet to receive a refund for this amount. I believe this is a very bad practice and FRAUD!!!I also found their service horrible compared to SMILE and ... read more

Margareta M 

on BBB

2 years ago

B*LL*NG SCAM Go to this search "abc15/let *** know/simonmed," * find news reports on a "SIMONMED EMPLOYEE SPEAK*NG OUT" * "PAT*ENTS COVERED BY *NSURANCE BUT TOLD TO PAY". After MANY failed appts on SimonMed's part * went to a SM location * spoke w/********* who booked an appt on 5/2/22 for 2 MR*s on my knees. * asked her to check w/my insurance * confirm what my co-pay would be; * didn't want any surprises. * asked her if * needed to call my insurance. She told me no, it wasn't necessary, she wud call to confirm A) my insura... read more

St I 

on BBB

2 years ago

I received a call from SimonMed to reschedule, stating that they needed to delay the imaging until insurance authorization had been completed. I found out later that day that the insurance authorization had already been completed more than a week prior. SMI delayed my imaging for no justifiable reason, delaying treatment updates (stage 4 cancer).